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Weird Display in Acrobat

New Here ,
Dec 28, 2022 Dec 28, 2022

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Does anyone know what is causing this issue? I have Adobe Acrobat Reader on my Windows 11 system. When I open a PDF, it opens fine, but as soon as I run my cursor over it, the top navigation bar disappears. There's also weird display issues. I've tried uninstalling it, changing display settings, etc., but can't seem to fix it. Also, if I go to the home screen, it doesn't happen. It just happens when I am viewing a document.

 

I've attached screenshots of the home screen, one when it is operating normally, and one when the navigation bar disappears.

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General troubleshooting

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Adobe Employee ,
Dec 30, 2022 Dec 30, 2022

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Hi Calvin5DEE,

 

Thank you for reaching out.

 

This seems to be weird behavior. Try to reinstall the application. Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html). Reboot the machine and install the application from this page: https://get.adobe.com/reader/enterprise/

Check if the same behavior occurs.

 

If the issue still occurs, share the Acrobat Reader version. Could you please confirm if the issue occurs with some particular PDF or PDF you open in Acrobat Reader?

We may also require the logs using the steps suggested in the following help page: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html

 

Let us know how it goes.

 

Thanks,

Meenakshi 

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