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ªtª
ªtª
Participant
February 4, 2022
Answered

Welcome to Acrobat DC Start Tour popup every time I launch Acrobat

  • February 4, 2022
  • 3 replies
  • 15312 views

I keep seeing a "Welcome to Acrobat DC Start Tour" popup every time I launch Acrobat. I've clicked through the entire tour several times to no avail. I've also uninstalled and reinstalled Acrobat but it still shows up. How can I disable this?

    Correct answer Thomas38475357a99v

    Hi there

     

    This is still work under progress, the fix will be available in the future release.

     

    Thanks for understanding.

     

    ~Amal


    Hi Amal and everyone,

    I have been having this same issue with a clients Windows 11 laptop with the tour popping up on every instance of Acrobat being launched after the clients account automatically signs into Acrobat.

    For those having this issue on an Apple device, I am sorry but I do not have a solution for you.

    If you are looking for a possible solution to this problem and you are using Windows, I hope this helps some of you out and if this is not the solution for your instance of this problem, I am sorry and I hope you do find a resolution to this issue soon.

    My solution for my client was that previously for troubleshooting reasons, their Acrobat had been placed into compatibility mode and this seems to have then caused the tour to forget that it had been closed or clicked through in the previous session.

    If this is the cause of your issue with the Acrobat tour, then if you go to the Acrobat shortcut and right-click it, click "Properties", then click on the "Compatibility" tab, you will then want to untick the box where it says "Run this program in compatibility mode for:" and then click "Apply" and "OK" at the bottom of the Properties window.

    If this tick box was not ticked for you, then your Acrobat has not been running in compatibility mode and this is not the cause of your Acrobat tour issue and I am sorry.

    If this was the case for you and the tick box was ticked in compatiblity and this has fixed your issue, I am glad to help and I only hope that everyone else will be able to find a solution as well and if this was the fix for you and you see anyone else out there with the same issue and this might help them, let them know about this fix and brighten their day.

    Thanks everyone

     

    Kind Regards,

    Tom

    3 replies

    A
    arfa_8685
    Participant
    October 7, 2024

    Hi, I am just wondering if anyone has managed to solve this super-annoying Adobe Tour issue everytime a document opens on Acrobat?  Would it be possible for someone knowledgeable from Adobe to solve this for both Windows and Mac users.  Why can't Adobe just have a "Dont show this again" button- would solve everything!   Sometimes applications become too intrusive in their efforts to be "helpful".  Am feeling so frustrated by the inability to switch this off.

     

    Switching this off in preferences as per Amal's orginal suggestion just doesnt work. Its back again with a vengeance every time a new document opens.

    H
    Hana34250000429t
    Participant
    December 14, 2023

    There is no such option, the available option is:

     

    > preferences > General > Under messages from Adobe, Uncheck 'Show me messages when I launch Adobe Acrobat' 

     

    There is no "Show me the start screen when I open Acrobat."

     

    And that option I've mentioned, also mentioned by others above, does not stay "unticked" once you exit Adobe and re-open the application. It reverts back to being ticked again. Telling us to talk to IT department doesn't work, because we've been told that this is Adobe issue, not an IT issue. 

     

    Is Adobe actually going to fix this?

      Amal.
      Community Manager
      Amal.Community Manager
      Community Manager
      December 14, 2023

      Hi there

       

      Please update the application to the latest version 23.08.2042X from the help menu > check for updates and reboot the computer once.

      In the earlier release, users found it difficult to locate the option to bypass the Acrobat onboarding tour, as it required selecting Skip tour from the Options menu  in the tour dialog box. The latest release has made this process more user-friendly. There are prominent Not now and Finish buttons directly in the dialog box, allowing you to easily end the onboarding tour whenever you choose.

       

       

      For more information, please check the help page https://helpx.adobe.com/acrobat/using/whats-new.html

       

      Regards

      Amal

       

        Amal.
        Community Manager
        Amal.Community Manager
        Community Manager
        February 4, 2022

        Hi there

         

        Hope you are doing well and sorry for the trouble.

         

        Please go to Edit (win), Adobe Acrobat (Mac) > preferences > General > Under messages from Adobe, Uncheck 'Show me messages when I launch Adobe Acrobat' Click OK And reboot the application and check

         

        Regards'

        Amal

        ªtª
        ªtªAuthor
        Participant
        February 5, 2022

        That didn't fix it.

        ªtª
        ªtªAuthor
        Participant
        February 5, 2022

        Every time I uncheck that setting, click OK, then restart Acrobat, the setting automatically gets checked again.

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