Welcome to Acrobat DC Start Tour popup every time I launch Acrobat

[ªtª]

I keep seeing a "Welcome to Acrobat DC Start Tour" popup every time I launch Acrobat. I've clicked through the entire tour several times to no avail. I've also uninstalled and reinstalled Acrobat but it still shows up. How can I disable this?

[Sally33267070xawr]

Amal, 

It appears that I spoke too soon on the update taking care of the problem.  The problem persists. 

[Amal.]

Hi there

Thanks for confirming that, our engineering team is actively working on it.

I will keep you posted of the progress.

~Amal

[RBFITPro]

adobe, perhaps your more concerned with getting my $30 every month than you are providing me with a piece of software that edits PDFs. At present, your software does not do that. It does crash my PC. It does hang and wait and crash. But it does not edit PDFs.

[acarroll21]

Has engineering had a chance to work on this yet?

[Amal.]

Hi there

This is still work under progress, the fix will be available in the future release.

Thanks for understanding.

~Amal

[Thomas38475357a99v · Accepted solution]

Hi Amal and everyone,

I have been having this same issue with a clients Windows 11 laptop with the tour popping up on every instance of Acrobat being launched after the clients account automatically signs into Acrobat.

For those having this issue on an Apple device, I am sorry but I do not have a solution for you.

If you are looking for a possible solution to this problem and you are using Windows, I hope this helps some of you out and if this is not the solution for your instance of this problem, I am sorry and I hope you do find a resolution to this issue soon.

My solution for my client was that previously for troubleshooting reasons, their Acrobat had been placed into compatibility mode and this seems to have then caused the tour to forget that it had been closed or clicked through in the previous session.

If this is the cause of your issue with the Acrobat tour, then if you go to the Acrobat shortcut and right-click it, click "Properties", then click on the "Compatibility" tab, you will then want to untick the box where it says "Run this program in compatibility mode for:" and then click "Apply" and "OK" at the bottom of the Properties window.

If this tick box was not ticked for you, then your Acrobat has not been running in compatibility mode and this is not the cause of your Acrobat tour issue and I am sorry.

If this was the case for you and the tick box was ticked in compatiblity and this has fixed your issue, I am glad to help and I only hope that everyone else will be able to find a solution as well and if this was the fix for you and you see anyone else out there with the same issue and this might help them, let them know about this fix and brighten their day.

Thanks everyone

Kind Regards,

Tom

[jeff_7670]

Amal, I don't know if Sally is still experiencing this issue but I am. I have been following your threads on this issue and have tried every fix you have suggested for the last year. Nothing works. Every other software knows that after the first time you see a tutorial, it doesn't show it again. Why can't Adobe figure this out?

I am on 64 bit 24.003.20054 and it says that there are no updates available. 

[arfa_8685]

Hi, I am just wondering if anyone has managed to solve this super-annoying Adobe Tour issue everytime a document opens on Acrobat?  Would it be possible for someone knowledgeable from Adobe to solve this for both Windows and Mac users.  Why can't Adobe just have a "Dont show this again" button- would solve everything!   Sometimes applications become too intrusive in their efforts to be "helpful".  Am feeling so frustrated by the inability to switch this off.

Switching this off in preferences as per Amal's orginal suggestion just doesnt work. Its back again with a vengeance every time a new document opens.