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What happened to Safari Adobe extension?

New Here ,
May 30, 2024 May 30, 2024

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I have a macbook pro with Sonoma 14.5 and Safari 17.5.  I used to be able to open PDF in safari browser up until recently.  I can still open them but I have lost all navigation functionality other than scrolling and it used to display the page on and out of ie: 1/8 etc.  All gone.  I looked for the extension in the/Library/Internet Plug-ins/ and this was not present ->AdobePDFViewer.plugin.  I have removed adobe acrobat reader and installed again twice with no luck.  Where did it go?  I would like to get the functionality back in safari that I used to have with page to page navigation and page info displayed ie: 1/8 etc. What has gone wrong?   Added some screen shots to illustrate what I am getting at.  

 

Any help will be greatly appreciated!

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General troubleshooting , PDF

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New Here ,
Jun 05, 2024 Jun 05, 2024

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I'm having the same issues and have been unable to find a solution. So frustrating.

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Adobe Employee ,
3 hours ago 3 hours ago

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Hi David37745241ia0j,

 

Thank you for reaching out, and sorry about the delay in response.

 

Please let us know if the issue occurs only on the Safari browser. Have you tried opening PDFs on an alternate browser?

Try clearing the cache and cookies for the browser. Ensure that it is updated. 

 

If the issue still occurs, share the browser and application version number. Share the Mac OS version details.

We will get this checked.

 

Thanks,

Meenakshi

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