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David37745241ia0j
Participant
May 31, 2024
Question

What happened to Safari Adobe extension?

  • May 31, 2024
  • 2 replies
  • 4979 views

I have a macbook pro with Sonoma 14.5 and Safari 17.5.  I used to be able to open PDF in safari browser up until recently.  I can still open them but I have lost all navigation functionality other than scrolling and it used to display the page on and out of ie: 1/8 etc.  All gone.  I looked for the extension in the/Library/Internet Plug-ins/ and this was not present ->AdobePDFViewer.plugin.  I have removed adobe acrobat reader and installed again twice with no luck.  Where did it go?  I would like to get the functionality back in safari that I used to have with page to page navigation and page info displayed ie: 1/8 etc. What has gone wrong?   Added some screen shots to illustrate what I am getting at.  

 

Any help will be greatly appreciated!

    2 replies

    J
    Jamie28272991o20u
    Participant
    October 28, 2024

    I am also having this issue (Safari 17.6) and MacOS 14.6.1. I have tried opening pages in other Browsers (Chrome) but have the same issue. 

      T
      Tava37865936hbgn
      Participant
      June 5, 2024

      I'm having the same issues and have been unable to find a solution. So frustrating.

      Meenakshi Negi
      Community Manager
      Meenakshi NegiCommunity Manager
      Community Manager
      June 20, 2024

      Hi David37745241ia0j,

       

      Thank you for reaching out, and sorry about the delay in response.

       

      Please let us know if the issue occurs only on the Safari browser. Have you tried opening PDFs on an alternate browser?

      Try clearing the cache and cookies for the browser. Ensure that it is updated. 

       

      If the issue still occurs, share the browser and application version number. Share the Mac OS version details.

      We will get this checked.

       

      Thanks,

      Meenakshi

      J
      Jupiter_24
      Participant
      June 25, 2024

      Hi Meenakshi

       

      I also have the same problem.  PDF files in the bew Safari browser is not handled by Adobe and we cannot see/find where to enable to the extension.  Safari Version 17.5.

       

      Please advise how to get the PDF extension going?  This is rather urgent.

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