What is this strange box near my mouse cursor? How to remove it?

New Here ,
Sep 26, 2019 Sep 26, 2019

Copy link to clipboard

Copied

I'm using Acrobat Pro DC 2019 on macos.

IMG20190926171656.jpg

Views

3.3K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Sep 26, 2019 Sep 26, 2019

Hi There,

 

Thanks for reaching out. As described above you want to remove the box near the mouse cursor, correct?

 

This appears when you select the select tool form Adobe Acrobat/Reader. It is a design behavior and there isn't much that can be done in this situation. 

 

You may use the Adobe wish form to file a feature request with the product team - https://www.adobe.com/products/wishform.html

 

Regards

Amal

Likes

Translate

Translate
Adobe Employee ,
Sep 26, 2019 Sep 26, 2019

Copy link to clipboard

Copied

Hi There,

 

Thanks for reaching out. As described above you want to remove the box near the mouse cursor, correct?

 

This appears when you select the select tool form Adobe Acrobat/Reader. It is a design behavior and there isn't much that can be done in this situation. 

 

You may use the Adobe wish form to file a feature request with the product team - https://www.adobe.com/products/wishform.html

 

Regards

Amal

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 27, 2019 Sep 27, 2019

Copy link to clipboard

Copied

Thanks for your response. I thought it was a bug, but it turns out to be a feature. I can only accept it although it seems not to be that beautiful.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 20, 2021 Jan 20, 2021

Copy link to clipboard

Copied

kindly please rlease some patch to remove these cursors.. just cant be with it.. until then.. you lost a customer. i am moving to sumatra pdf or some other which is not distracting /pain on my eyes . adobe is over for me just because of this cursors design forced on me.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 01, 2022 Jul 01, 2022

Copy link to clipboard

Copied

Hey, I'm having the same issue. Do you manage to get it off? 
According to Amal is a "feature" that shows once you click on the "select tool", but it's not true. I just select the same tool on another computer and the cursor doesn't have the gray box.
WhatsApp Image 2022-07-01 at 6.09.32 PM.jpeg

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 04, 2022 Jul 04, 2022

Copy link to clipboard

Copied

Hi there

 

Would you mind sharing the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.1.20142 installed. Go to Help > Check for updates and reboot the computer once.

 

Thanks

Amal

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 10, 2022 Jul 10, 2022

Copy link to clipboard

Copied

David25095455099f_0-1657491309453.png

There you go.
At this point, the only thing I haven't try is a fresh install.

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jul 04, 2022 Jul 04, 2022

Copy link to clipboard

Copied

What happens when you close the comment tool?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 10, 2022 Jul 10, 2022

Copy link to clipboard

Copied

LATEST

Nothing.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines