When I Open Adobe Acrobat - Adobe Acrobat Reader Opens - Reader is NOT installed on pc

New Here ,
Nov 30, 2021 Nov 30, 2021

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Creative Cloud Installed - Acrobat Pro DC Installed

Acrobat Reader NOT Installed

Default PDF App - Adobe Acrobat Pro DC

When I open a pdf document (open with Adobe Acrobat Pro DC), the document opens in Acrobat Reader.

When I double click a pdf document, the document opens in Acrobat Reader.

Why?

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Edit and convert PDFs

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LEGEND ,
Nov 30, 2021 Nov 30, 2021

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What happens if you specifically try to open Acrobat Pro (not open a file - open the app, eg with Creative Cloud Desktop app, Start menu etc.)

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New Here ,
Nov 30, 2021 Nov 30, 2021

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Same issue.  When I specifically open Acrobat Pro  it is opened fine.   I on;y have the issue inside Thunderbird mail.  Opening in Thunderbird says reader not installed.

 

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LEGEND ,
Nov 30, 2021 Nov 30, 2021

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Thanks. You say it opens in Reader. Does this window specifically say Acrobat Reader along the top? Or it just some different app, definitely not Acrobat Pro? You can share a screen shot if you like, but please make sure it's of the whole window, not just the document in the window.

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New Here ,
Nov 30, 2021 Nov 30, 2021

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Yes, it opens in Adobe Acrobat Reader every way that I try to open a pdf.

Lignite22013321ape2_0-1638293082606.png

As you can see below, when I right-click and open-with, my only option is Adobe Acrobat DC, but it still opens in Acrobat Reader.

Lignite22013321ape2_1-1638293879694.png

Also, if I check my Programs and Features AND the Microsoft Store, Adobe Acrobat Reader is not even installed

Lignite22013321ape2_2-1638293976522.pngLignite22013321ape2_3-1638294033288.png

 

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New Here ,
Dec 08, 2021 Dec 08, 2021

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???? Anyone?

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LEGEND ,
Dec 08, 2021 Dec 08, 2021

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Is Thunderbird email an app, or a web site?

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New Here ,
Dec 08, 2021 Dec 08, 2021

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Thunderbird is an email app.

 

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New Here ,
Dec 08, 2021 Dec 08, 2021

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What does Thunderbird have to do with this thread?

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New Here ,
Dec 08, 2021 Dec 08, 2021

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My apologies, I see you mentioned Thunderbird earlier. Have a great day!

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New Here ,
Feb 09, 2022 Feb 09, 2022

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Hello, Did you ever find a solution for this issue?

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Adobe Employee ,
Mar 09, 2022 Mar 09, 2022

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Hi GCSA,

 

Sorry for the delay in response.

 

As I understand, the issue mentioned here is that the application shows Adobe Acrobat Reader DC (64 bit), and the installed program shows Adobe Acrobat DC (64 bit). If yes, then this is designed behavior.

Even if you install the Reader DC, the installer will show it as Acrobat DC by name as there is a common installer for the application.

 

Thanks,

Meenakshi

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New Here ,
Jul 06, 2022 Jul 06, 2022

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We are experiencing this issue with my company as well. we do not use Reader at all and only install Acrobat DC (previously Adobe Pro). When we open an pdf it says READER DC at the top and have no editing rights even when logging in with our credentials. We have have to uninstall the application, download creative cloud, log in, and install Adobe DC (Not Reader DC) again for it to work supporting 100's of end users this is an issue.

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