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When Printing PDF 8.5 x 11 Document, it cuts off almost a half inch on left side

New Here ,
Mar 01, 2022 Mar 01, 2022

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Suddenly I can no longer print 8.5 by 11 pdf documents. No matter what I do, the document will print as though it's right hand margin has enlarged by almost a half inch, and the left hand margin is cut off by about a 1/2 inch. I can click "actual size", no change. If I click "fit", it not only reduces the size of the document, but leaves in the right to left shift and then I end up with "L" type shapes in each corner of the document. I can't seem to reset it either. Flailing.

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Adobe Employee ,
Mar 01, 2022 Mar 01, 2022

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Hi there

 

Hope you are doing well and sorry to hear that.

 

The issue could be solved by changing the default page size of Adobe PDF Printer from the Advanced button inside print dialog. One needs to set page size and margin as per the requirement. By default, pages are set to size "Letter".

 

Hope this information will help

 

Regards

Amal

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Community Expert ,
Mar 01, 2022 Mar 01, 2022

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Uncheck "Choose Paper Source by PDF page Size"

and then click Page Setup at bottom left corner or Properties at top and check for proper page size. There might be some weird custom one in there that it is being automatically selected when the "Choose Paper.." box is checked.

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New Here ,
Mar 01, 2022 Mar 01, 2022

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I just did that, but to no avail. Thanks for idea though. I figured this is going to be a tough one to figure out. That's my gut feeling, but hopefully I am wrong.

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Community Expert ,
Mar 01, 2022 Mar 01, 2022

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Can you share one of the PDFs?

These are files created by your 477dw scan-to-pdf?

 

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New Here ,
Mar 09, 2022 Mar 09, 2022

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It does not matter where the file was created. Even when I download a pdf document and then print it, it still does the same thing. It is strange because it never did this before until the last few months. It seems to push the 8.5 x 11 document to the right and cuts off some of the left side, and since I am printing documents that I have to file with the court, I am worried they will be rejected at some point. I have attached a sample that is scanned in after printing. You will see in the upper left hand corner a backwards "L" shape. That is what started appearing when this printing problem began happening. And when you look at this document, it will look like it is fine, but I just printed it on actual size, and it cut off about a half inch of the right side of the document.

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Explorer ,
Jan 13, 2024 Jan 13, 2024

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That worked! Many thanks.

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