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K.G.O
Participant
January 17, 2021
Answered

Whenever I open a file Acrobat DC, print screen pop-ups

  • January 17, 2021
  • 1 reply
  • 14873 views

Hey Guys,

Whenever I open a file Acrobat DC, print screen pop-ups. Even though I am sure that I did not click on the print button. It is really frustratiing espacially when I open multiple files. How I can reset these settings and fix the problem?

Thanks in advance.

Correct answer try67

This is usually caused by a script that's embedded in the file. Are all of these files from the same source?

You can verify if that's the case by disabling JavaScript (via Edit - Preferences - JavaScript) and then open them.

If the Print dialog no longer appears then it was indeed a script. You can try to remove it, if you wish.

It's most likely a doc-level script, which you can find via Tools - JavaScript - Document JavaScripts.

Look for a line that looks like this:

this.print();

or just:

print();

And add "//" (without the quotes) before it. Then save the file, close it and re-open to check if it solved the problem.

1 reply

try67
Community Expert
try67Community ExpertCorrect answer
Community Expert
January 17, 2021

This is usually caused by a script that's embedded in the file. Are all of these files from the same source?

You can verify if that's the case by disabling JavaScript (via Edit - Preferences - JavaScript) and then open them.

If the Print dialog no longer appears then it was indeed a script. You can try to remove it, if you wish.

It's most likely a doc-level script, which you can find via Tools - JavaScript - Document JavaScripts.

Look for a line that looks like this:

this.print();

or just:

print();

And add "//" (without the quotes) before it. Then save the file, close it and re-open to check if it solved the problem.

Participant
October 8, 2025

Thank you, this worked for me. I took a PDF with multiple documents and 'extracted' pages to create new PDFs. when I opened the new files, the print screen popped up and disabiling it stopped it (for now). I don't know the purpose of javascript and I am curious if this will affect anything else I do on Adobe Pro?