Participating Frequently

Answered

WHERE ARE THE SCROLL BARS?!!

Forum|Forum|2 years ago
September 18, 2023
35 replies
61187 views

I'VE SPENT A HALF HOUR NOW, ON A TIGHT DEADLINE, TRYING TO FIND THE VERTICAL SCROLL NBARS IN THE NEW ACROBAT PRO CONTINUOUS RELEASE VERSIOJN 2023. WHY DO YOU HAVE TO DO THIS TO US? THE WEB IS FULL OF PEOPLE TRYING TO FIND THESE SCROLL BARS! I'VE GOT A 230 PAGE PDF TO EDIT AND I'M HAVING TO USE THE UP & DOWN ARROWS TO MOVE ONE PAGE AT A TIME!

WHERE ARE THE SCROLL BARS?!! [Repeated text removed]

Modern Acrobat

Correct answer Amal.

Hi All

The issue has been addressed with the new version of Acrobat (23.08.20555) and now we have a preference to enable the scroll bar in Mac.
Please find details for the fix here:- https://helpx.adobe.com/acrobat/using/scroll-framework-upgrade-macos.html

~Amal

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Amal.

Correct answer

Community Manager

Hi All

The issue has been addressed with the new version of Acrobat (23.08.20555) and now we have a preference to enable the scroll bar in Mac.
Please find details for the fix here:- https://helpx.adobe.com/acrobat/using/scroll-framework-upgrade-macos.html

~Amal

A

Anonymous

I still have no scroll bars in single page view.

R

rkmark10165071

Participant

Right. Still no scroll bars...

C

CaseyCayceAuthor

Participating Frequently

Stepping back in to thank everyone for supporting this post, I do thank you all. It would be nice if Adobe were actually paying attention when a complaint gets this much attention, but the sad fact, as far as my experience goes (about 30 years for me with Adobe), is that they—whoever "they" are in the Adobe system—don't give the slightest [cursing removed] about problems we have with their software. This is the result of the digital age where a company can go so global, so fast, with a customer base in the billions, they simply don't have to care. Our needs mean absolutely nothing, despite the inarguable logic behind the complaint.

baja96118

Participating Frequently

I am having similar issues. It all used to work fine. Now, when I edit a pdf.. I loose scrolling. So frustrating.

R

rkmark10165071

Participant

This is a real disaster. With 500 book marks, I have had to revert to an earlier version to get the scroll bar back.

GIVE US BACK THE SCROLL BARS!

U

usermac

Inspiring

UPDATE. This is really FRUSTRATING!!!

1. The scroll bar is visible all the time (as desired) in

Adobe Acrobat Reader Continuous Release | Version 2022.002.20191

but NOT (you need to try to scroll to show it, which is NOT desired) in

Adobe Acrobat Reader Continuous Release | Version 2023.006.20380

The same happens with older and the current version of

Adobe Acrobat Pro Continuous Release | Version 2023.006.20380

2. On the other hand, the knob of the scroll bar is always too dimm gray and extremely hard to stop. In large PDF documents, it is almost impossible to spot.

System: macOS 13.6.1 (22G313) Ventura on Intel iMac 27 inch retina mid 2017.

Adobe, please, please, please, fix both serious productivity issues. Thanks!

L

Lev Pavlov 77

Participant

This solution worked for me (I'm supporting dozen of machines in our dept, most of them on macOS 10.15-12.7.1), Acrobat Pro DC 23.006.20380.

https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/47248445-scrollbar-disappeared

In short, you need either Xcode or BBEdit as plist editor (BBEdit has free evaulation period of 30 days).

Ensure that both Acrobat and Distiller quited.

Open your acrobat Pro pref-file located at ~/Library/Preferences/com.adobe.Acrobat.Pro.plist

You can make copy of it to replace it later if you aware of last opened files history in adobe, but you can just delete this pref-plist and Acrobat creates new fresh one on next launch.

Find (Cmd+F) in this plist line with "HonorOSTheme", go to first </array> right after it, and paste this code after it:

        <key>HonorSystemScrollerPref</key>
        <array>
            <integer>0</integer>
            <true/>
        </array>

I have attached scrrenshot of how it should look after edit. Note the tabs/spaces on the left side of code, make it similiar as other code around.

Run "sudo killall cfprefsd" in Terminal to terminate other procecess that may use Acrobat and you done (in my case I don't even used this command, just ForceQuited all Adobe apps before edited plist)

U

usermac

Inspiring

Thanks, Lev Pavlov 77. Hopefully, Adobe will listen and fix both issues in the next release.

A

Adele33915218qglp

Participant

I just found that there is a hand tool. Looks like a hand. And if you click on that, the arrow cursor turns into a hand which will then let you scroll down the page. Not as convenient as the vertical scroll bar, but it's perhaps a solution. Just wish they'd left well enough alone.

T

TracyCreative

Participating Frequently

the hand tool doesn't work for scrolling through the comments pane though. I get all my client feedback via the comments pane and there is not way to scroll it, I'm also a wacom user and have to keep picking up a mouse to scroll. so annoying.

CJHC

Participating Frequently

Exactly Tracey, we work exclusively with a wacom, I don't have a mouse anymore and pressing the keyboard up and down arrows is just a waste of time.

Holding down the space bar and navigating with the hand tool is very glitchy and often crashes the file and not possible to do this if you're viewing the pdf in thumbnail spreads view.

Claire

CJHC

Participating Frequently

Has anyone found them yet?

Art Director | HarperCollins Publishers

L

liann4887

Known Participant

Another Wacom user here --- Acrobat is clunky enough, can you really not figure out how to keep the scroll bar visible?? the fact that I have to drop my pen and use a trackpad every single time i want to scroll through a document (thats like 100 pages) is such a huge waste of time and really damages my workflow. I would NEVER use this app if it werent for one of my clients using it to make notes. Preview on Mac does a WAY better job and its much more simplified. take notes.

K

kriss

Participant

So..... it's now Nov and still no answer for this? how fustrating. Common Acrobat, get it done

R

robbiep50323450

Participating Frequently

I don't think their engineers know how to fix it or what they are doing. I have honestly never seen a company so intent on destroying its own user base than this. Somebody in a managerial position should have been hired the moment these awful botches went from beta to force installs. It's just a real shame that there's NO obvious Adobe replacement like there was for Quark and Aldus etc. The scroll bar is STILL broken and they don't care. They will if it ever impacts photoshop sales.

J

jays97249491

Participant

The people at Adobe designing and updating the software for Acrobat don't care about their own customers
or

this issue about the fixing the scrollbars would have been resolved already.

They design some algorithm, collect

their paycheck and go home. They could care less about anyone else.

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