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1

while pressing on attachment window stuck on loading

New Here ,
Nov 15, 2023 Nov 15, 2023

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while pressing on attachment envelope a window is displayed but stuck on loading 

 

see attachment pic that shows the issue

TOPICS
Crash or freeze , General troubleshooting

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Adobe Employee ,
Nov 15, 2023 Nov 15, 2023

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Hi Dudu29382261cf9p,

 

Thank you for reaching out. 

 

Please try repairing the application installation. In Acrobat, go to Help > Repair Installation. 

Ensure that the application is updated to the latest version. 

 

If the issue still occurs, please try once reinstalling the application using the following steps:

-Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

 

Let us know if the behavior does not change.

 

Thanks,

Meenakshi

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