While trying to open from the recent or starred documents I get an error message

Hi there

I'm sorry to hear you're encountering this issue! The error message "There was an error opening this document. A file error has occurred" could occur due to various reasons, such as file corruption, sync issues, or app-related problems. Here are some troubleshooting steps you can try:

1. Check Internet Connection:
Ensure your device has a stable internet connection, especially if the document is stored in the cloud.

2. Access from File Manager:
Instead of opening the file through the recent or starred section, try navigating to the file's location (local storage or cloud service) and open it directly.

3. Restart the App:
Close the app completely and restart it to refresh its state

4. Update the App:
Make sure your app is updated to the latest version (24.05.20320) to ensure compatibility and bug fixes. Go to Help > Check for updates and reboot the computer once.

5. File Corruption Check:
If the issue persists, the file itself might be corrupted. Try opening it on a different device or app to confirm.

6. Re-star the Document:
If the issue is isolated to starred or recent files, remove the document from the starred list and star it again.

7. Re-sync Your Account:
If the file is stored in the cloud, log out and back into your account to refresh the sync.

If these steps don't resolve the issue, please share more details, such as the app version, file type, and whether this issue occurs with all files or specific ones. We’ll be happy to assist further!