White Blank Pop up dialogue boxes (Save As, Apply Redactions, any thing)

[kimm92138622]

My adobe acrobat dc pro got updated to the latest version 21.007.20091 and I WISH I could undo it. Now I can't get anything done in Adobe because everytime I try to save as or apply redactions or do basically anything, I get a blank white pop up box and grey background screen. It only goes away when I press ESC. This is driving me mad. I'm logged in and do this all the time. Just since the update 9/14 it hasn't been working. Screen shot included.

[Sunil_Soni]

Hi @kimm92138622 

We have recieved a mail from Kim Moran (assuming it's you).

We are looking at the shared log and will revert as soon as we have something deliverable to you.

Please write back to susoni@adobe.com  directlty for quick turnaround.

-Regards

Acrobat Team

[kimm92138622]

Thank you! Just sent another email with the Acrocef_1 and 2 contents, webresources directory and task manager processes. Appreciate your help!

[Sunil_Soni · Accepted solution]

Hi @kimm92138622 

As per our offline discussion, looks like your issue is fixed by applying latest patch.

Please mark this thread answered/helpful to help others.

-Regards

Acrobat Team

[kimm92138622]

Thank you so much to you and your team for working on the patch and getting it out so promptly. There is so much going on behind the scenes to help people like me in my day-to-day work. Appreciate you all!

[defaultqpqaxgzsp8ce]

I'm having the exactly the same issue.  I've uninstalled and reinstalled the program, I've got all the updates and I'm at a loss.  I can't actually do my work!

What was the solution to this problem?

[Sunil_Soni]

Sent you private message, lets work towards fixture of your issue.

[Renaud22232023zorc]

Hello, I have the same issue and it seems I have latest update (the problem appeared this morning after thw installation of the update).

Thanks  alot for your support.

[Trouble Chicken]

I still ran into this issue with vs 2021.007.20099. Tried to update, but I was on the most current. I had to close out of the app and close out of all of the processes that were running. Then it started to work. 

[Susan22074201l1wz]

Can someone point me to where this patch is located?  I checked for updates, but I'm up to date on my updates and I'm still getting the white screen of inaction whenever I try to redact a .pdf.  

[Susan22074201l1wz]

I don't know if this is a long term fix, but this worked for me just now.  Found this on another thread.  I didn't lose any of my recent files as is mentioned below, but the white window popped up and actually had info on removing metadata and then it applied the redaction and saved it.  It's a Christmas miracle!!

I have been having this problem for months. I ended up updating Adobe. Then I hit ctrl+alt+del and "end tasked" each instance of Adobe, Adobe installer, Adobe CEF helper, and CEF and restarted Adobe. All my recent files disappeared but the redact, save as, and signing works again!

[Katherine Cowley]

Thank you! This worked!

[Tristan33362682b3b1]

I am having the same issue - when I start looking at a docuement the white box popos up with a red scrolling circle. The only way to get rid of it is to use Task Manager to close the programme. I have deleted the app and used the cleanup tool and reinstalled, but it is still happening. I cannot find what I should do, please help

[defaultgbxomi9ye20j]

Please help, the same thing keeps happening to me.  I can't get my work done!  I've chatted with Adobe twice, was told it was the latest update.  Uninstalled most recent version and reinstalled an older version.  Worked for a few redactions then started again.  I have unchecked the the box "show online storage when saving files" under the General category.  I don't have time to waste applying redactions to a multiple-page document only to have to start all over again.  Please help!

[Glen5FA9]

Same problem here, too, but after uninstalling and reinstalling the application and updating to the latest version, the problem is intermittent -- specifically, it usually fails when I need it the most.

A solution would really be helpful, guys.

[defaultx1a8vnnrlors]

will someone fix this screwup because its extremely frustrating when redacting or using save as.... i hope you can fix it quickly or issue a patch

[Sunil_Soni]

Hello @Glen5FA9 @defaultx1a8vnnrlors 

Sorry for the inconvinience caused.

We have fixed few of the similar blank issues and released latest patch as version 21.007.20099.

Request you to please try latest patch via Help -> Check for update and share your observations.

Please write to susoni@adobe.com directly by giving reference to this thread for quick turnaround.

-Regards

Sunil Soni

[Glen5FA9]

So far, so good with version 21.007.20099. Let's hope that did solve the problem.

[Glen5FA9]

Curiously, the problem reappeared after rebooting my computer. I tracked it back to the "Show online storage when saving files" setting in Edit > Preferences > General > Basic Tools. Somehow, Acrobat reset this to the default after rebooting. I unchecked that setting again and everything is functioning again.

[Sunil_Soni]

Shared private build via your inbox, Kindly check and proceed with the steps.

-Regards

Sunil Soni

[Glen5FA9]

Sunil, I tried downloading the private build you linked in your private e-mail, but I get the message "You are not authorized to view the file".

I tried responding to your e-mail, but your mailbox is full.

And I don't have quite the same registry key you described, but my HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\Adobe Acrobat\DC\Installer registry entry does contain a CEF_DIR value. Is that the CEF installation directory where you want the private build installed?

Please send me the private build for Adobe Acrobat Pro DC 32-bit.

[Sunil_Soni]

Please share your email id so that i can provide the access.

[Glen5FA9]

Sunil, unfortunately the private build did not help. I am still getting the blank dialog box when I try to send a document for signatures using Adobe Sign.

Can you suggest any other solutions?

[carlom18339057]

Thank you so much Glen, you solve my problem.

[ideasmithlfs]

I'm still having this issue with the latest release. Operating system: MacOS Mojave 10.14.6 (18G9323)