Participating Frequently

Answered

White Blank Pop up dialogue boxes (Save As, Apply Redactions, any thing)

Forum|Forum|4 years ago
September 29, 2021
45 replies
45771 views

My adobe acrobat dc pro got updated to the latest version 21.007.20091 and I WISH I could undo it. Now I can't get anything done in Adobe because everytime I try to save as or apply redactions or do basically anything, I get a blank white pop up box and grey background screen. It only goes away when I press ESC. This is driving me mad. I'm logged in and do this all the time. Just since the update 9/14 it hasn't been working. Screen shot included.

Correct answer Sunil_Soni

Hi @kimm92138622

As per our offline discussion, looks like your issue is fixed by applying latest patch.

Please mark this thread answered/helpful to help others.

-Regards

Acrobat Team

Show previous replies

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tehiv22

Participant

This JavaScript workaround worked for me, from another thread here:

https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-pro-dc-redaction-tool-not-working/m-p/12445606#M333233

This is obviously not fixed yet and marking it solved was premature.

C

cooperchris

Participant

Is there any update on a patch, I have the same happening with a user with the updated version 21.007.20099 trying to redact a document and when they hit apply the screen blacks out with a white box, I have to ESC out of the screen.

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cooperchris

Participant

I emailed Sunil and was kindly supplied the patch, following the instructions I closed all Adobe process running in taskmgr, and then did the update, and the problem has cleared for my end user, Thanks Sunil.

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defaultscqrukjifocs

Participant

Same problem. Is there a reason you cant post a link to the patch here? I fixed the issue with the save as, but now redacting will not work. Latest version installed and updates installed. please help i need to redact before 5 pm

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renadi5FB0

Participating Frequently

I saw another person post that you can open up task manager when you get the blank screen. In task manager, go to the Details tab, then locate the acrocef.exe process and end task. This should get you to be able to redact at least temporarily until a permanent fix is found.

A

AliTex

Participant

Same problem here! I already had the latest patch installed. I uninstalled Acrobat and reinstalled, but the problem persists. This is happening on both Macs & PCs.

Sunil_Soni

Adobe Employee

I have shared hotfix with few of you and waiting for your observations after applying the patch.

Please write directly to susoni@adobe.com if you or your team need hotfix to try.

-Thanks

Acrobat Team

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renadi5FB0

Participating Frequently

I sent an email, but did not receive a reply...

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renadi5FB0

Participating Frequently

My company is having this same problem. We are all on version 21.007.20099. Please help.

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Brendtward Squarepants

Participant

Having the same issue!
@Sunil_Soni please save me with your magical patch!!!

Sunil_Soni

Adobe Employee

Please share your email id for granting you access to magical patch.

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prime explosiveo86283897

Participant

Hi @Sunil_Soni please DM us the patch also. we have a few machiens impacted and are running the current public release.

AEMS_WV

Participant

I've just started to experience the same issue with the redaction. It worked this moring but not now.

Please advise ASAP, company production is stalled. Thank you.

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CICSlisahill

Inspiring

I am able to make it work by opening the task manager and right clicking on the CEF items above the CEF helper task and ending those tasks.

Cleantek

Participant

Thank you @CICSlisahill that got me up an running for now. I will send a private email to @Sunil_Soni for the majic patch to ideally fix it with out having to end the CEF tasks 😉