White box and spinning wheel blocking access to Acrobat

[Kamaldip276219764waf]

Can Adobe please help resolve this frustrating issue with acrobat on my windows 10 desktotop and windows 11 laptop? Acrobat is not usable at all due to the white box with spinning wheel, it looks like it's trying to load up the login screen or something but nothing is happening. 

[SJC_UK]

So, the box did go away, no idea how. Then I couldn't sign any documents, with a recorded signature swiggle or a digital ID.  I found the best solution is to uninstall Acrobat 64bit and install Acrobat 32bit. The 64bit has some "functions impacted", which was a nice why of saying that it is not fit for production.

Anyway, try the 32 but version.

[Jeff34090764xqmx]

Adobe support is [moderator removed expletive]  useless. I was on the phone for a half-hour being transferred from one person to the next, asking the same questions over and over and offering NOTHING in terms of help. Really? Unbelievable.

[Emma33814132aaj9]

Try uninstalling your printer.  It did the trick for me.

[Jeff34090764xqmx]

This did NOT do the trick for me...and Adobe is still silent about a fix. Nearly 30 years I've been using their products, but now only crickets. I guess that should tell us all how much they value our business.

[Abambo]

Sometimes, I have the impression that supporting users is an easy task, according to the supported. 

Uninstall - run AcroCleaner (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html) - redownload Acrobat - install.

[GladRags]

I am having the same issue.  None of the fixes have worked.  Hanging on for an update to Acrobat, but using the online version instead of the desktop version is just a short term stop gap.

[SJC_UK]

Where are you Adobe to help people?

[Jeff34090764xqmx]

Adobe is useless for this problem. Nothing but crickets for them while we, the people who depend on their product for our businesses, have to find a workaround...which I did. For anyone experiencing the infuriating silence from Adobe on this, try FOXIT pdf editor. I've been using it for weeks now and it's working nicely for all my needs. With their silence, it's almost as if Adobe WANTS us to move to different products!

[SanyiP]

For this issue, some of the most common issues/solutions are:

- make sure Adobe Acrobat is up to date

-The device may not have enough resources(RAM, CPU) to handle the PDF, try closing other apps/restarting the device and then attempt to open the PDF again.

- PDF files could be corrupted

- could be a browser issue, try a different browser

- On Chrome can change the PDF setting:

settings>Privacy and security> Site settings> scroll down and click on Additional content settings> select PDF documents> change default behaviour to Download PDFs

[Scrambledeggs · Accepted solution]

Only "fix" is to uninstall Acrobat and reinstall. This worked for me. Not really good enough Adobe.

[38861409jumt]

Unfortunatly, repair, and the re-install have not fixed this for me. 

Thanks for posting I wish others would confirm how they fixed this. Seems they have a rant and then dont help others in the community!

[Khalid22981545mygt]

That's exactly what worked for me, also.

[S. S]

Hi @Khalid22981545mygt,

Hope you are doing well. 

Thanks for taking the time and letting us know what worked for you.

Marking this as a correct answer for future users to use as a reference.

Regards,
Souvik.