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White box and spinning wheel blocking access to Acrobat

New Here ,
Aug 03, 2023 Aug 03, 2023

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Can Adobe please help resolve this frustrating issue with acrobat on my windows 10 desktotop and windows 11 laptop? Acrobat is not usable at all due to the white box with spinning wheel, it looks like it's trying to load up the login screen or something but nothing is happening. 

 

Screenshot 2023-08-03 130503.png

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Edit and convert PDFs , PDF

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Advocate ,
Aug 03, 2023 Aug 03, 2023

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Try this:

Go to https://account.adobe.com/security and end all active sessions.

Go to https://acrobat.adobe.com/link/home  and see if you open/edit, in fact work with a document.

If all is well, try opening you desktop version and see if the problem disappears.

 

Also check these settings:

mariahweyne_0-1691081718974.png

 

 

Hope this helps.

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New Here ,
Sep 18, 2023 Sep 18, 2023

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Thanks! I had the same problem, ending the active sessions I wasn't using fixed it 

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Community Expert ,
Sep 18, 2023 Sep 18, 2023

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quote

Thanks! I had the same problem, ending the active sessions I wasn't using fixed it 


By @Stephen5E3F

Could you please reformulate? Do you need help, or were you able to fix this with the shown solution?

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Oct 20, 2023 Oct 20, 2023

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Hi, I am having the same problem, I have tried to end all active sessions, but that has not solved it.

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New Here ,
Nov 22, 2023 Nov 22, 2023

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Many thanks. This worked for me.

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Community Beginner ,
Oct 29, 2023 Oct 29, 2023

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I'm having the same problem, the spinning blue wheel.  I have tried uninstalling, deleting various profile directories, unlinking sessions.

 

Strangely it works fine on one laptop, but not on another.

 

I really need this software for work and it not working is impacting the money coming through the door.

 

Can someone in Adobe sort this out please?

 

Ta.

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Advocate ,
Oct 30, 2023 Oct 30, 2023

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Hail Mary - try this-

The new version of Acrobat (23.03.20269) is now available to address this issue. Please update the application from the help menu > Check for updates and reboot the computer once.
You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html and see if that works.

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New Here ,
Nov 01, 2023 Nov 01, 2023

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I have the same issue. I've updated to the latest version but it's still not working. I've tried a range of fixes including ending all sessions, re-installing etc. It doesn't affect any other Adobe products, which I use daily. 

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Community Beginner ,
Nov 17, 2023 Nov 17, 2023

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me too, exactly the same!

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New Here ,
Nov 27, 2023 Nov 27, 2023

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i've installed the latest version today and have this problem. i've tried the fixes suggested but it's still happen and having a huge impact on my day 😞 Please can this glitch be fixed!

 

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New Here ,
Nov 28, 2023 Nov 28, 2023

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I have also tried all the "fixes" listed without success. The product is completely unusable.

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New Here ,
Nov 28, 2023 Nov 28, 2023

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I am also having the issue and it is very impactful.

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New Here ,
Nov 28, 2023 Nov 28, 2023

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it happens even when trying to look for updaes under the update option you suggest

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Community Beginner ,
Dec 06, 2023 Dec 06, 2023

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Same issue. There is only so much time I can devote to fixing a PDF editor. This is occuring on multiple devices even after ending other prior sessions - and I need access to a PDF editor to work effectively.

 

Needs an urgent fix else the only solution is to move to a new product, which isn't desireable as it's great when it works. Is this some overzealous rights management process? 

 

Either way, please fix this Adobe..... 

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Community Beginner ,
Dec 06, 2023 Dec 06, 2023

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So, no answers to people's problems. Not the best user support. In systems I deliver for customers a defect the stops the use of  a capability and there is no workaround is classed as critical, and is given top priority for a fix.  Clearly Adobe doesn't see it this way.

 

Can you reproduce this bug Adobe?

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Community Beginner ,
Dec 09, 2023 Dec 09, 2023

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I had the exact same issue.  After trying everything I could think of I uninstalled my printer. As soon as I did that everything worked like a charm.
I have since reinstalled my printer and everything still works. It's worth giving it a try.

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Community Beginner ,
Dec 09, 2023 Dec 09, 2023

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I wish I had a printer to uninstall! I don't suppose you tried anything else that maybe helped?

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Community Beginner ,
Dec 11, 2023 Dec 11, 2023

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Disconnect from your network, if you have one?

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Community Expert ,
Dec 11, 2023 Dec 11, 2023

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Community Beginner ,
Dec 14, 2023 Dec 14, 2023

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Update: I lost patience. It's a PDF Editor, frankly my time/your time isn't worth fixing a tier 1 vendor's basic error. Moved to a competitor product. It works every time. Life goes on.

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Community Beginner ,
Dec 19, 2023 Dec 19, 2023

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What did you get that can export a pdf from InDesign?


Jeff Lesperance

Assistant Director of Creative

SUNY New Paltz

1 Hawk Drive, Haggerty 404

New Paltz, NY 12561-2443

(845) 257-3242

lesperaj@newpaltz.edu

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Community Beginner ,
Dec 19, 2023 Dec 19, 2023

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What product did you find?!

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Community Beginner ,
Dec 19, 2023 Dec 19, 2023

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Hi Jeff. I switched to Nitro Pro PDF. It's not as pretty from a GUI perspective, but it does what I need it to do (exporting to Word, editing, protecting docs primarily). 

I don't know about how well it works for your use case, but they offer a trial. I know Foxit is also a popular alt. 

 

Personally, I prefer Acrobat (when it works), but Nitro does the job reliably, which with my practical hat on is what I need.  

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New Here ,
Dec 13, 2023 Dec 13, 2023

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I'm having the same issue, new computer - literally out of the box yesterday. I've closed all active sessions and all the other suggestions here. It's just not fit for use!

I can't even open the document I need to work on, this is costing me money, I really wish they'd look at feedback and sort it out!!

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