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White box appearing over PDF. cant do anything

New Here ,
Sep 20, 2020 Sep 20, 2020

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When i'm opening a pdf now there will be about 3 seconds and then this white box appears. nothing loads in it and when i close the white box it closes the whole PDF

 

pdf.PNG

 

 

 

 

TOPICS
Crash or freeze , General troubleshooting

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Community Expert ,
Sep 21, 2020 Sep 21, 2020

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I wonder if it is the 'Log into your Adobe account' dialog box that doesn't load/render properly.  If you are able to log in before or after dismissing the empty box, that might avoid this. 

My best,

Dave

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