Why can images no longer be converted to PDF in Acrobat Pro DC?

[Dilaksha]

When I try to convert png,jpeg files to pdf,  I receive an error saying the file is not a supported file type or is corrupted (which it is not corrupted).

Also when I try to combine jpg or png or any other types of images, I receive this error massege.

Please HELP ME!🥵🥵🥵

[jane-e]

When I try to convert png,jpeg files to pdf,  I receive an error saying the file is not a supported file type or is corrupted (which it is not corrupted).

By @Dilaksha

PNGs and JPEGS can be converted to PDF using Acrobat Pro DC. For testing purposes, have you tried other image files? Can you open these images in an image editor? If so, which one?

If you want to attach one of the images in a Reply window, we can take a look at it.

I've moved your post from Using the Community to Acrobat for you.

Jane

[Dilaksha]

Thank you for the reply.

I have tried other image files, but they also not work

[Dilaksha]

 When I try to convert png,jpeg files to pdf,  I receive an error saying the file is not a supported file type or is corrupted (which it is not corrupted).

 Also when I try to combine jpg or png or any other types of images, I receive this error massege.

Please HELP ME!🥵🥵🥵

[Ged_Traynor]

Moving thread to the Acrobat forum from Using the Community

[maxwithdax]

Where are these files that you are trying to combine? I have run into issues making PDFs from files that are in my OneDrive hot folder.

[Dilaksha]

They are in my Pictures folder.

[Bernd Alheit]

Can you convert the files online?

[Dilaksha]

Yes,I can. Online pdf converter can convert a one file but I need to combine files...

[jane-e]

@Dilaksha 

Try combining the files online and let us know if that works:

https://acrobat.adobe.com/link/acrobat/combine-pdf

Jane

[jane-e]

@Dilaksha 

Can you also try signing into Acrobat (upper right) and try again?

If you can create and combine files online, but not with Acrobat after you have signed in, the issue may be with your Acrobat installation.

Did it work before and stop working? Or is it a new installation? You might need to uninstall/reinstall.

Jane

[Dilaksha]

Thank you for trying to help me.

I tried those two options you said, I've tried uninstall and reinstall several times but it didn't work.

[Dilaksha]

 this is the version for more information

[Test Screen Name]

Please share one PNG and one JPG file, so we can test them in our Acrobat apps.

[Dilaksha]

...

[Dilaksha]

 ...

[Bernd Alheit]

Can you convert the screenshots?

[Dilaksha]

No I can't.😢

[Test Screen Name]

I tried to convert your file, with "Combine files" and it seems to work:

My release is slightly newer than yours, so it may be worth doing Help > Check for Updates.

[adeep93]

Hi,

Could you please try the workflow again with:

Exp1: Disable the imageconversion sandbox

i) Set key Computer\HKEY_CURRENT_USER\SOFTWARE\Adobe\Adobe Acrobat\DC<track>\ImageConversionPlugin\ buseSandbox(REG_DWORD)=0.

Exp2: Keep the imageconversion sandbox enabled but also enable the protected mode of Acrobat.

i) Set key Computer\HKEY_CURRENT_USER\SOFTWARE\Adobe\Adobe Acrobat\DC<track>\ImageConversionPlugin\ buseSandbox(REG_DWORD)=1.

ii) Turn on acrobat Protected Mode - Computer\HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\DC<track>\Privileged\ bProtectedMode(REG_DWORD)=1.

Let us know if you're still unable to perform the workflow.