Why can images no longer be converted to PDF in Acrobat Pro DC?

New Here ,
Aug 14, 2022 Aug 14, 2022

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Screenshot 2022-08-14 123452.png

When I try to convert png,jpeg files to pdf,  I receive an error saying the file is not a supported file type or is corrupted (which it is not corrupted).

Screenshot 2022-08-14 124241.png

 

Also when I try to combine jpg or png or any other types of images, I receive this error massege.

 

Please HELP ME!๐Ÿฅต๐Ÿฅต๐Ÿฅต

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Community Expert ,
Aug 14, 2022 Aug 14, 2022

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When I try to convert png,jpeg files to pdf,  I receive an error saying the file is not a supported file type or is corrupted (which it is not corrupted).

By @Dilaksha

 

PNGs and JPEGS can be converted to PDF using Acrobat Pro DC. For testing purposes, have you tried other image files? Can you open these images in an image editor? If so, which one?

 

If you want to attach one of the images in a Reply window, we can take a look at it.

 

I've moved your post from Using the Community to Acrobat for you.

 

Jane

 

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New Here ,
Aug 14, 2022 Aug 14, 2022

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Thank you for the reply.

I have tried other image files, but they also not work

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New Here ,
Aug 14, 2022 Aug 14, 2022

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Screenshot 2022-08-14 123452.png

 When I try to convert png,jpeg files to pdf,  I receive an error saying the file is not a supported file type or is corrupted (which it is not corrupted).

Screenshot 2022-08-14 124241.png

 Also when I try to combine jpg or png or any other types of images, I receive this error massege.

 

Please HELP ME!๐Ÿฅต๐Ÿฅต๐Ÿฅต

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Community Expert ,
Aug 14, 2022 Aug 14, 2022

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Moving thread to the Acrobat forum from Using the Community

 

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Community Expert ,
Aug 14, 2022 Aug 14, 2022

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Where are these files that you are trying to combine? I have run into issues making PDFs from files that are in my OneDrive hot folder.

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New Here ,
Aug 15, 2022 Aug 15, 2022

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They are in my Pictures folder.

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Community Expert ,
Aug 14, 2022 Aug 14, 2022

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Can you convert the files online?

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New Here ,
Aug 14, 2022 Aug 14, 2022

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Yes,I can. Online pdf converter can convert a one file but I need to combine files...

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Community Expert ,
Aug 14, 2022 Aug 14, 2022

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@Dilaksha 

Try combining the files online and let us know if that works:

https://acrobat.adobe.com/link/acrobat/combine-pdf

 

Jane

 

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Community Expert ,
Aug 14, 2022 Aug 14, 2022

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@Dilaksha 

Can you also try signing into Acrobat (upper right) and try again?

 

If you can create and combine files online, but not with Acrobat after you have signed in, the issue may be with your Acrobat installation.

 

Did it work before and stop working? Or is it a new installation? You might need to uninstall/reinstall.

 

Jane

 

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New Here ,
Aug 14, 2022 Aug 14, 2022

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Thank you for trying to help me.

I tried those two options you said, I've tried uninstall and reinstall several times but it didn't work.

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New Here ,
Aug 14, 2022 Aug 14, 2022

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Screenshot 2022-08-14 220509.png

 this is the version for more information

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LEGEND ,
Aug 14, 2022 Aug 14, 2022

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Please share one PNG and one JPG file, so we can test them in our Acrobat apps.

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New Here ,
Aug 15, 2022 Aug 15, 2022

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...

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New Here ,
Aug 15, 2022 Aug 15, 2022

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Picture1.jpg

 ...

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Community Expert ,
Aug 15, 2022 Aug 15, 2022

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Can you convert the screenshots?

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New Here ,
Aug 15, 2022 Aug 15, 2022

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No I can't.๐Ÿ˜ข

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LEGEND ,
Aug 15, 2022 Aug 15, 2022

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I tried to convert your file, with "Combine files" and it seems to work:

binder screenshot.png

My release is slightly newer than yours, so it may be worth doing Help > Check for Updates.

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Adobe Employee ,
Aug 17, 2022 Aug 17, 2022

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Hi,

Could you please try the workflow again with:

Exp1: Disable the imageconversion sandbox

i) Set key Computer\HKEY_CURRENT_USER\SOFTWARE\Adobe\Adobe Acrobat\DC<track>\ImageConversionPlugin\ buseSandbox(REG_DWORD)=0.

Exp2: Keep the imageconversion sandbox enabled but also enable the protected mode of Acrobat.

i) Set key Computer\HKEY_CURRENT_USER\SOFTWARE\Adobe\Adobe Acrobat\DC<track>\ImageConversionPlugin\ buseSandbox(REG_DWORD)=1.

ii) Turn on acrobat Protected Mode - Computer\HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\DC<track>\Privileged\ bProtectedMode(REG_DWORD)=1.

 

Let us know if you're still unable to perform the workflow.

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