Why can't users save data in fillable form created in Adobe Acrobat X Pro?

[Airdrie_Chamber]

I have created a fillable pdf form in Adobe Acrobat X Pro and have everything working great.  When I send it to users they can fill in all of the information, but they can not save the data in the form.  I have followed these instructions before I send the form to the users:  (Acrobat Pro) Type in non-fillable forms (File > Save As > Reader Extended PDF > Enable Additional Features.

The form includes text fields, radio buttons, e-signatures (x).

I have researched for days, spoke to countless "Adobe Chat Room Techs" and still have no idea what I am doing wrong.

I am so desperate for help.  Any advice would be appreciated.

ML

[honu hawaii]

We have fillable forms online and was having this problem with users.

Since it was a form being opened by the browser, I checked the setting on the browser, for my test it was Chrome. 

In Chrome, I entered chrome://plugins

The list of plugins are shown.

The Chrome PDF viewer was Active but not the Adobe Reader.  I turned on Adobe and turned off the Chrome viewer.  Rebooted the Windows 8 computer.  Launched the browser, went to the site with the forms, opened one, completed the form, and saved it locally.  Opened that file and the data is there.

Hope this helps.

[Guest]

dude i tried one hour to save a document  & i have found solution for our problem

1 click SIGN   top right

2  click  DONE SIGNING

3  That,s all document will be saved with edited data

agroseamp@gmail.com

[Gloria_Mc]

Well, this post has been active for quite some time, so here goes. I have Acrobat Pro 9 Extended on Windows XP (yes, XP) and if I use the Forms Wizard to create a form from a plain PDF (which was created by someone else from a plain Word file), all of the features allowing users to save the form (Security Settings and Extend  are unavailable (grayed out). Does this mean that the Forms Wizard only allows you to use the Distribution features? I am creating the form for someone else and do not want to distribute it via Acrobat. I want to quickly create the form (the Wizard does this) and extend the features so people with older versions of Reader will be able to save it. This form has only text fields, option boxes and a signature field - nothing fancy.

Is this impossible? Do I have to tell the originator that they need to tell form recipients to get Reader XI+? Thanks much for your help.

[George_Johnson]

If you exit the form editing mode, you will be able to Reader-enable the document.

[Gloria_Mc]

Thank you so much, George!  Such a simple solution.

[Plob]

I do have the same problem, some users can´t save my forms...

Did any one find a solution?

Thanks,

[gkaiseril]

You need to be more specific as the platforms (systems) and versions (product and release) that your users are having this problem with.

There is no easy answer because of all the different platforms and versions of programs that can read PDF forms.

Until Reader version XI, Reader could not save PDF forms unless the form has special "Reader Extended Rights" applied to the forms. Until Reader 9 this was done through a very expensive server product. With version 9 of Acrobat , users with Acrobat 9 Professional could apply the Extended Reader Rights but could only receive back 500 copies of a given form.

Prior to Reader XI, if the form were sent to a scripted web page, the user of reader could be provided with a copy of the PDF form filled in.

If your users are using Mobile devices, then it becomes even more complicated because many apps cannot process PDF forms or have very limited features for processing forms.

[Plob]

They are using Acrobat Reader.

The forms built in Acrobat Pro XI should work on every version... or not?

[Bernd Alheit]

There is no product named "Acrobat Reader".

[Plob]

ok.... Adobe reader

[gkaiseril]

Have you even looked at the features or the older versions of Adobe Reader?

For versions of Reader prior to XI they do not have the ability to save forms. For those versions to save forms Extended Reader Rights must be applied to the form by the creator of the form.

The users need Adobe Reader XI to save a form that does not have the special Extended Reader Rights!

For users with versions prior to Adobe Reader XI you must take the action to apply Extended Reader Rights!

[hrybicki]

Click print

Under Destination click change

Save as PDF.

the form will be saved with your information.

[gkaiseril]

Printing will make the form fields content and may cause problems with additional user processing.

Users with only Reader cannot print to the Adobe PDF printer.

[aletarw]

I had the same problem. When I opened the file; completed the file in Internet Explorer, I was able to save and re-edit.

[GunnyMcDuck]

I've created a form in LiveCycle Designer & Acrobat X, and saved it.

However, when I open it up with Adobe Reader XI, I get the following message

What am I doing wrong?

This used to be a relatively simple process, and now I'm completely confused with how I enable saving forms that others have filled out.

If I'm understanding what has been written in this thread previously, this is now normal functionality that doesn't require special settings like it had previously.

Some help would be greatly appreciated.

Here is the link to the PDF in question:

https://www.dropbox.com/s/oclrr63636tptvi/Logicalis%20C%26A%20Information%20Worksheet2.pdf?dl=0

[Bernd Alheit]

F‌or forms created with LiveCycle Designer you must enable the extended features.

[GunnyMcDuck]

So I thought that was the problem, and I followed the steps for enabling extended features.

When I save the file in Acrobat, then open it up in Reader, I get the following error:

Additionally, none of the text fields are even fill-able at that point, forget about saving, I can't even input any information or text into the form.

https://www.dropbox.com/s/smd8hveb8kcb668/does_not_work.pdf?dl=0

That is the file in question.

[gkaiseril]

It works for me. But fields with specific format needs like date and amounts take input that is not consistent with the type of expected data.

[GunnyMcDuck]

Hmmmm.....

Might I have a goofy install of Acrobat Reader?

Are you actually able to save the PDF once you input data into the fields?

[Bernd Alheit]

It works in Adobe Acrobat, not Adobe Reader.

[leoduquette2]

I can't find Extended Features in LiveCycle Designer. Granted I'm using the demo right now so it might not be there.

But the fix is to open in Acrobat Pro (I'm Using version 8 from CS3 Mac)

Menu  Advanced>>Enable Usage Rights in Adobe Reader…

Hit Save Now

[dalface1]

I found this which I initially thought was instructions on how to save file so others could use and save my form. But read on down where it says that they cannot. Very frustrating and I don't understand why this wouldn't be allowed.

Adobe Acrobat X Pro * Enable Reader users to save form data

[Elaine S]

I just blew 1.5 hours filling in a form - which could not be opened by the recipient or now by me. I saved it, carefully (it seemed) every 10 minutes, and it's gone! Given how much we pay for adobe, I shouldn't have to waste more time now reading how to save it. UNACCEPTABLE.

[Test Screen Name]

Elaine S, your problem seems like it might be entirely different.

You mean the file has gone?

The stuff you typed has gone?

Something else?

What is the "Adobe" you pay so much for, please give the full product name and version?

[Sean_twyman]

I have a weird question, I can save an acrobat XI pro form with extended reader rights but every time i open it in reader then edit and try to save it always wants to "save as" instead of just saving it. So even if i "save as" the first time then make more changes, hit the save button, it wants to "save as" again.

I created the form in Acrobat  XI Pro and I am also using Adobe Reader X to fill in the form and that's were my saving problem is.