Why do my tools default back to original settings all the time?

Product: Acrobat DC Entertprise

Problem: 

I am an accessibility specialist and have my right hand toolbar customized to what I need it to be: [Accessibility], [Edit PDF], [Organize Pages], [Fill & Sign], [Enhance Scans], [JavaScript], but it seems like monthly I have to reset it and it is beyond infuriating. I'm also working with enterprise edition so I cannot simply talk to tech support without making it a huge ordeal and making things harder for my organization's tech department, which I find to be completely incovienent for my already overworked coworkers and ridiculously lazy on Adobe's part. Any thoughts or ideas would be greatly appreciated.