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mikep47474661
Participant
December 7, 2023
Answered

Why does Distiller open every time I print a document in Sonoma

  • December 7, 2023
  • 21 replies
  • 22615 views

I installed OS Sonoma on my Imac earlier this week, and, aside from the annoying CapsLock Indicator that I had to disable, everything seems to be working fine, except that whenever I print a pdf, and I print a lot of pdfs in my job, Distiller opens up first.  The documents print, but I've never seen this happen before.  Is this just the new normal, or is there a setting I can change to prevent it?

    Correct answer imageworx11708025

    It stopped a few days ago.  Finally!!

     


    I've since upgraded to OS 15.5 and Creative Cloud is up-to-date and I no longer experience the delay with Distiller.

    21 replies

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    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    December 11, 2023

    Hi @mikep47474661 

     

    Hope you are doing well and thanks for reaching out.

     

    What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.06.20380 installed. Go to Help > Check for updates and reboot the computer once.

     

    A small video recording of the steps you are doing to print the PDF would be very helpful for more clarity.

     

    Also, go through the help page https://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html and see if that works.

     

    ~Amal

     

     

    M
    mikep47474661Author
    Participant
    December 11, 2023

    I'm using version 23.006.20380.  I'm having trouble making a video, but I'm just opening the files in Acrobat, clicking print and sending them to the printers (it doesn't matter which of the 2 we have) and Distiller pops up.  It's not a problem, it's just I want to make sure there ISN'T a problem that I'm not seeing, that might be an issue later.  Telling it to print as an image did cause a test file to print without Distiller opening.

    M
    mikep47474661Author
    Participant
    December 12, 2023

    Hi there

     

    Please try to turn off the protected mode for testing. Go to Preferences (Ctrl,Cmd+K) > Enhanced Security > Uncheck 'Enable Protected mode at startup' and turn off the 'Protected mode' > Click Ok and reboot the computer once.

    Note: Please turn on the security after testing to avoid any security risk.

     

    Are you printing the PDF from the application (Ctrl+P) or right click on the PDF and print? If possible please share the screen recording of your steps for more clarity.

     

    ~Amal


    I went to "Enhanced Security, and I didn't see "Enable Protected mode at startup."  I tried unchecking "Enable Enhanced Security," and rebooted, but it didn't make a difference. The attached video shows how i print documents.

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