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mikep47474661
Participant
December 7, 2023
Answered

Why does Distiller open every time I print a document in Sonoma

  • December 7, 2023
  • 21 replies
  • 22615 views

I installed OS Sonoma on my Imac earlier this week, and, aside from the annoying CapsLock Indicator that I had to disable, everything seems to be working fine, except that whenever I print a pdf, and I print a lot of pdfs in my job, Distiller opens up first.  The documents print, but I've never seen this happen before.  Is this just the new normal, or is there a setting I can change to prevent it?

    Correct answer imageworx11708025

    It stopped a few days ago.  Finally!!

     


    I've since upgraded to OS 15.5 and Creative Cloud is up-to-date and I no longer experience the delay with Distiller.

    21 replies

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    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    December 11, 2023

    Hi @mikep47474661 

     

    Hope you are doing well and thanks for reaching out.

     

    What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.06.20380 installed. Go to Help > Check for updates and reboot the computer once.

     

    A small video recording of the steps you are doing to print the PDF would be very helpful for more clarity.

     

    Also, go through the help page https://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html and see if that works.

     

    ~Amal

     

     

    M
    mikep47474661Author
    Participant
    December 11, 2023

    I'm using version 23.006.20380.  I'm having trouble making a video, but I'm just opening the files in Acrobat, clicking print and sending them to the printers (it doesn't matter which of the 2 we have) and Distiller pops up.  It's not a problem, it's just I want to make sure there ISN'T a problem that I'm not seeing, that might be an issue later.  Telling it to print as an image did cause a test file to print without Distiller opening.

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    December 21, 2023

    I have a similar issue. It only happens in acrobat and only with one of our printers. It is new since upgrading to Sonoma.


    Hi there

     

    Would you mind sharing the print logs as described below for further investigation


    1. Place the plist file com.adobe.Acrobat.FeatureState.plist at location /Library/Application Support/Adobe/Acrobat/Trunk/Preferences

    2. Execute the print workflow 

    3. Logs will be generated at  a location similar to  /var/folders/t9/93cz_sz9075d4nl5hqrlc6n00000gn/T. 

    4. The temp folder where the logs are generated is different for different users which is common only upto  /var/folders. 

    5. To get the exact path of the file use the following command on terminal “ sudo find / -name AcrobatPrintLogs.txt “ 

    6. once you get the complete path eg like /private/var/folders/jk/vgtyw__s2dsdphtygd_0jslr0000gn/T/AcrobatPrintLogs.txt 

    7. just add cat as follows cat /private/var/folders/jk/vgtyw__s2dsdphtygd_0jslr0000gn/T/AcrobatPrintLogs.txt 

    8. One can see AcrobatPrintLogs

     

    ~Amal

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