Skip to main content
M
mikep47474661
New Participant
December 7, 2023
Answered

Why does Distiller open every time I print a document in Sonoma

  • December 7, 2023
  • 21 replies
  • 22615 views

I installed OS Sonoma on my Imac earlier this week, and, aside from the annoying CapsLock Indicator that I had to disable, everything seems to be working fine, except that whenever I print a pdf, and I print a lot of pdfs in my job, Distiller opens up first.  The documents print, but I've never seen this happen before.  Is this just the new normal, or is there a setting I can change to prevent it?

    Correct answer imageworx11708025

    It stopped a few days ago.  Finally!!

     


    I've since upgraded to OS 15.5 and Creative Cloud is up-to-date and I no longer experience the delay with Distiller.

    21 replies

    Show previous replies
    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    December 11, 2023

    Hi @mikep47474661 

     

    Hope you are doing well and thanks for reaching out.

     

    What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.06.20380 installed. Go to Help > Check for updates and reboot the computer once.

     

    A small video recording of the steps you are doing to print the PDF would be very helpful for more clarity.

     

    Also, go through the help page https://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html and see if that works.

     

    ~Amal

     

     

    M
    mikep47474661Author
    New Participant
    December 11, 2023

    I'm using version 23.006.20380.  I'm having trouble making a video, but I'm just opening the files in Acrobat, clicking print and sending them to the printers (it doesn't matter which of the 2 we have) and Distiller pops up.  It's not a problem, it's just I want to make sure there ISN'T a problem that I'm not seeing, that might be an issue later.  Telling it to print as an image did cause a test file to print without Distiller opening.

    H
    hm zurigo
    Participating Frequently
    February 28, 2024

    Hi there

     

    Would you mind sharing the print logs as described below for further investigation


    1. Place the plist file com.adobe.Acrobat.FeatureState.plist at location /Library/Application Support/Adobe/Acrobat/Trunk/Preferences

    2. Execute the print workflow 

    3. Logs will be generated at  a location similar to  /var/folders/t9/93cz_sz9075d4nl5hqrlc6n00000gn/T. 

    4. The temp folder where the logs are generated is different for different users which is common only upto  /var/folders. 

    5. To get the exact path of the file use the following command on terminal “ sudo find / -name AcrobatPrintLogs.txt “ 

    6. once you get the complete path eg like /private/var/folders/jk/vgtyw__s2dsdphtygd_0jslr0000gn/T/AcrobatPrintLogs.txt 

    7. just add cat as follows cat /private/var/folders/jk/vgtyw__s2dsdphtygd_0jslr0000gn/T/AcrobatPrintLogs.txt 

    8. One can see AcrobatPrintLogs

     

    ~Amal


    Thank you.

    1- File com.adobe.Acrobat.FeatureState.plist is not available (see screenshot: I do not have an Banyan App …?) and no such folder "/Library/Application Support/Adobe/Acrobat/Trunk/Preferences" so far. Create one? See screenshot

    5. Even as sudo: Operation not permitted

    So actually no chance to get what you want …

     

     

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices