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A
Anonymous
February 3, 2011
Question

Why does my computer freeze when I try and print a pdf?

  • February 3, 2011
  • 3 replies
  • 28314 views

I have a new computer with Windows 7 64 bit. It seemed that suddenly i developed this problem when trying to print a pdf file with Adobe X. Everything would look like it was going fine, but when the print download screen popped up, it would not download the pdf file and my computer froze. I have to manually shut down my computer to unfreeze it. I have tried to print using an earlier version of Adobe (Adobe 9), tried a different printer, tried printing as an image, or print as a file. Nothing works. Any suggestions? Thanks.

    This topic has been closed for replies.

    3 replies

    B
    Bill12
    Inspiring
    February 14, 2011

    The key may be "64-bit." My understanding is that AA X is still a 32-bit application and you have to use it in the 32-bit mode. You might search the forum for more info as that is where I saw the comments.

    P
    Adobe Employee
    PulkitJ
    Adobe Employee
    February 14, 2011

    64 bit OS is supported by Acrobat X, so that should not be the problem.

    P
    Adobe Employee
    PulkitJ
    Adobe Employee
    February 14, 2011

    Hi sradant

    What are you trying to print?

    M
    mlstrubel
    Participant
    February 3, 2011

    I had a similar problem after upgrading to Windows 7. The problem seemed to be that there was a dialog box that opened

    that was not visible on the screen and it was blocking the print completion. Try this. Open the Adobe PDF Printing Preferences and clear the field "Rely on system fonts only, do not use document fonts." When I did that it solved my problem.

    The unseen dialog box seems to be the fault of Windows 7, in my opinion.

    A
    Anonymous
    February 4, 2011

    Thanks for the suggestion. I appreciate it. I do have one question though. I am not able to find the Adobe printing preferences in the print or print setup selection under file, in a pdf document. Is it located somewhere else?

    Thanks,

    Susan

    M
    mlstrubel
    Participant
    February 4, 2011
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