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Why is adobe acrobat pro excruciatingly slow and crashing??!!??

New Here ,
May 23, 2024 May 23, 2024

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I have 32 GB of ram, yet I can't even scroll through 2 page documents without Adobe Acrobat Pro lagging and crashing... WTF!

 

I've spent countless hours researching and troubleshooting. Nothing works. It's infuriating. Please help.

TOPICS
Crash or freeze , General troubleshooting , PDF

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New Here ,
May 31, 2024 May 31, 2024

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Unfortunately, I have nothing helpful to add, but I do have the identical issue far too often.  The amount of time I've wasted troubleshooting this issue is ridiculous.  It happens intermittently on all three of the workstations I use, including one with 64 GB of DDR5 RAM. One of the workstations uses a completely different Adobe license and a separate network. This IS an Adobe issue.  I love many of the features of Adobe Pro. Still, these issues are intolerable and have finally caused me to consider not renewing our 11 expensive licenses and going with another option.  

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Adobe Employee ,
Jul 10, 2024 Jul 10, 2024

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Hi there,

 

Hope you are doing well.

 

If you are using a work computer that is managed by your organization's IT department, please reach out to your IT administrator. They will be able to submit a support ticket through the Admin console on your behalf, ensuring that the dedicated support team can promptly address your issue. This process helps streamline support requests and ensures that your concern is handled efficiently and effectively.

 

~Amal

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New Here ,
Jul 10, 2024 Jul 10, 2024

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This does not involve a work computer.

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Adobe Employee ,
Jul 11, 2024 Jul 11, 2024

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Hi there,

 

Thanks for the clarification.

 

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.2089x installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here (https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...) and see if that helps

 

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

 

Let us know how it goes.

 

~Amal

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