why is the word save as dialog popping up out of focus when combining files?

Question

I have a user that is trying to combine some files into a pdf. When hitting the "combine" button there is a word save-as dialog that opens, but it opens behind the primary window so you can't see it. The user thinks the software is locked up until they hit alt-tab and see the dialog.

The process being used is browsing to the first file in file explorer, right click, combine files with acrobat. then add another file, etc. hit combine. Then the hidden dialog opens and the user thinks their software has locked up.

acrobat pro dc 2019.01.20100

word version 1904

windows 10 1803

Is this something anyone has come across before and/or fixed?

thanks!

Eric Dumas · Answer

Hi,is the same issue happen if the user opens Acrobat Pro, Create > Combine files > Add all the files then click on combine?You need to make sure all the source files can be opened by the local copy of Word, not as read-only, or any properties that might stop the process. Maybe try to make a Save As in a separate folder of each Word document to test it. To convert and combine files, Acrobat opens each file in Word and run the PDFMaker process from there. So if a file needs a confirmation to have edit rights, unlock the file somehow, it will jam the process.

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