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Window get scrambled after a few seconds opening a pdf.

Community Beginner ,
Feb 25, 2023 Feb 25, 2023

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When i open a pdf, then it looks good, but after a few seconds, the window gets scrambled like in the picture.

bberrevoets_0-1677340085653.png

or 

bberrevoets_1-1677340139723.png

 

An repair install is not working. 

 

I have a 

Creative Cloud All Apps 100GB

Windows 11

I7 processor 128GB memory Nvidia RTX3060

all driver are up to date.

Can someone help me with this?

TOPICS
Crash or freeze , General troubleshooting

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Adobe Employee ,
Feb 28, 2023 Feb 28, 2023

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Hi @bberrevoets 

 

Thanks for sharing the screenshot.

Do you experience this issue when opening a PDF file only? Without opening the file, do you get the normal view of Acrobat?

Try these steps and see if that helps:

  • Open Acrobat>Help>repair installation and check back
  • Run this cleaner tool to remove the existing installer and application’s file traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Download the Acrobat installer from here:

https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

 

Thanks,

Akanchha 

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Community Beginner ,
Mar 05, 2023 Mar 05, 2023

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Hello Akanchha 

 

I did replied to the email i had received from you, but it seems that it is not received by you, so here below the content of that email.

 

I just checked; I had the problem also when just opening adobe alone without a pdf file.

 

Did try the repair step, I already had tried it, but again now, still the same problem.

Next step I did a uninstall of Acrobat with the cleaner and tried to install it with the installer.

And now when I open Adobe, the window appeared for about 1 to 2 seconds and then closes.

 

If I now open a pdf, I have the same problem again.

 

Also did tried to do the same step except for downloading the installer, and reinstalled it with

Creative Cloud Desktop, but the same thing happened.

 

Kind Regards,

Bert Berrevoets

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Community Beginner ,
May 16, 2023 May 16, 2023

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It is a while now that i replied to this, but still my adobe acrobat is showing the same problem.

So, any thoughts?

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