windows 10, adobe acrobat dc, twain driver support issue?

[JW_10]

I am using Windows 10, Adobe Acrobat DC and HP scanjet 5590.  Adobe behaves as if it's scanning but the pdf is a grey pdf document. Adobe Acrobat 11 Pro, no problem, captures the data just fine.  How can I fix this problem with Adobe Acrobat DC?  Is this a twain driver support problem? I can scan the document from the scanner software and save it as a pdf, pull it up in adobe and I get the same error.  Please help.

[risharmaAdobe]

Hi,

We would like to help you in the issue you are facing.Please share some required information:

1) Acrobat DC Pro version information

2) Acrobat XI version info

Also share the following files:

1) Grey PDF doc scanned by Acrobat.

2) The document scanned by scanner software and throwing error in Acrobat.

Share the file using https://cloud.acrobat.com/send

a.            Open this link

b.            Click on “Select files to Send”

c.             Click link "Select file from my computer" and Select the file

d.            Click on Create link

e.            Share this link

Thanks,

Rishabh Sharma

[JW_10]

Hello,

Since the error, I uninstalled Adobe DC and have now reinstalled it. Ran a scan this morning and everything seems to be working now. I am on a subscription plan for two adobe products at 14.99 per month though and don’t know how to get this installation back to a licensed version. I am currently in trial mode. Can you help with that?

Thanks!

JW

Janice Wooldridge-Ware

Department of Pathology

University of Louisville, SOM, HSC

A1E18 Ambulatory Care Building

550 South Jackson St.

Louisville, KY 40202

502-852-1169

[Lovekesh Garg]

Please, sign-in with your Adobe ID. If still you are not on licensed version: open any pdf in Acrobat.

- open any pdf in Acrobat

- In bottom of LHP(left side of Acrobat), there will be an option of Activate

- Click it and enter the license number you have.

Please feel free to post your query.

Thanks.