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J
JLJ1234
Inspiring
December 6, 2021
Question

Windows 11 Adobe Sign "Request Signature" function from desktop NOT FUNCTIONAL

  • December 6, 2021
  • 1 reply
  • 2288 views

This morning after installing updates, the Acrobat DC REQUEST SIGNATURE function no longer works from my desktop. Choosing REQUEST SIGNATURES locks up the program and the only way to recover is to "kill it" from the Task Manager. It was working fine last Friday (they even fixed the CC function to display on the first page). Now I have to upload the file to the website (MUCH MORE TIME CONSUMING) to enable the REQUEST SIGNATURE function. I absolutely HATE using the website to process forms, it's a mess. You took away the management console and now all my forms are a jumbled mess with no organization. Do better Adobe. 

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1 reply

AkanchhaS8194121
AkanchhaS8194121
Legend
December 20, 2021

Hi,

We regret for the inconvenience caused. 

Looking at the description given above, it seems that you haven't been able to initiate request signature from the Acrobat DC desktop app only. However, it works absolutely fine with the Document Cloud web services. 

We assume you have started experiencing these issues after installing the Windows update, is that right?

Try the following steps and see if it makes any improvement:

  1. Reboot your computer first.
  2. Open Acrobat>help>repair installation
  3.  Navigate to Acrobat>Edit>Preferences>Security (Enhanced)>disable  "Protected View" and "Enhanced Security">OK>close and reopen Acrobat

Note: these changes are only for testing purpose. Once tested, please change it back to the previous setting.  

 

Thanks,

Akanchha 

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