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Jammernz
Jammernz
Participant
May 13, 2016
Answered

Windows and Mac Acrobat Pro DC no print window

  • May 13, 2016
  • 11 replies
  • 25330 views

We have several computers windows and mac over different versions of the OS having the same issue.

How ever to try to print you get no print window or you get a print window with no content or info.

uninstalling, removing cache and prefs and reinstalling does not fix this issue.

Acrobat DC Reader and all other office and adobe apps can print fine.

This topic has been closed for replies.
Correct answer AshuMittal9644438

HI,

Unfortunately these work arounds aren't acceptable. I work in a Fortune 100 company and there isn't a single printer in the corporation with a name less than 10 characters.  

Please release a fix ASAP!


Hi all,

We have released a patch today that fixes the Mac Printing issue that was recently introduced (with May 10th release). If you are not already updated to the latest patch, simply open Acrobat and visit Help > Check for updates to apply this patch.

More details about this release and bug fixes is available here: Acrobat Help | Release notes | Acrobat DC, Acrobat Reader DC | Update

Please give it a try and let us know.

Thanks,

-ashu

11 replies

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V
Adobe Employee
Vishal@PDF
Adobe Employee
May 13, 2016

Hi Wayne,

Can you please try to re-install the Acrobat base build and update it manually by May 2016 patch (don't do check for updates). You can get the patch from this link: 15.016.20039 Planned update, May 10, 2016 — Acrobat and Adobe Reader Release Notes​ ?

Thanks,

Vishal

G
grafix121
Participant
May 17, 2016

Hi I am having the same problem, two macs who rely heavily on pdfs.

This should not happen, as it is stopping production causing us more work by trying to resolve issues using other programmes.

I cannot print any pdf, print any pdf from emails or browser, the only way I can manage it in a rush at the moment is to import into quark or indesign and print from there.

I'd be grateful if this issue could be resolved ASAP

S
steve_aldrich
Participating Frequently
May 17, 2016

Apple includes a native PDF viewer called Preview, which will open and print your PDFs. Simply right click (or control+click) the PDF file and select Open with: Preview, then print as you normally would.

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