windows application error memory could not be read

[Melissa5DDE]

When I open or print a pdf file, I receive the following error message:

[x10Bishop]

Same thing at my end! 
every single file ! Trying to find a fix for this!

[absethi]

Hi @Melissa5DDE ,

Apologies that you are facing the issue.
Has the issue started happening recently after any updates from Acrobat or Windows?
Is it happening for all files?

Regards

[Melissa5DDE]

Hello, it's happening for all pdf files that I open or print.  I recently got a new laptop and it is happening on that laptop.

[kenneth_4616]

im getting the same error  but  if i close and reopen the pdf  it works  do we have any fix for this issue 

[AnandSri · Accepted solution]

Hello @Melissa5DDE!

I hope you are doing well, and we apologize for the delayed response and the trouble.

Please ensure you have the latest version of Acrobat installed on the machine: 25.001.20432 Planned update, Mar 11, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and check. For more information, see this: https://adobe.ly/4bGls6u.

If the issue persists, please try the suggestions and let us know how it goes:

• Open Acrobat and navigate to Preferences > Security (Enhanced). Uncheck the "Run in AppContainer" option, then restart Acrobat.

• If the issue persists, try running the app in Compatibility Mode:

  • Right-click the Acrobat icon and select Properties.
  • Go to the Compatibility tab.
  • Check the box for "Run this program in compatibility mode for:" and select Windows 8 from the dropdown.
  • Click Apply, then OK.

Thanks,

Anand Sri.

[brendan_0765]

Thank you - the Preferences > Security (Enhanced) solution worked for me. Thank you 

[laura_5747]

This worked for me thank you. 

[mohamed__7880]

I have the same issue 

[Amal.]

Hi there

Hope you are doing well and thanks for reaching out.

This is a known issue to our engineering team and is being worked on. As a workaround, please try to turn off the Assistive technology.

Go to Preferences (Ctrl,Cmd+K) > Accessibility and uncheck “Enable assistive technology support,” then restart Adobe Acrobat and check if that works for you.

Let us know how it goes.

[mohamed__7880]

Thanks Amal, this solution worked for me.

Regards

Mohamed 

[brendan_0765]

It worked yesterday, however, the issue is back today.




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Kirsty Idema

CLIENT ACCOUNT MANAGER
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[AnandSri]

Hello!

I hope you are doing well, and we apologize for the trouble. Could you please collect the logs from the affected machine, the current version of Acrobat installed to identify and see this article, and the current version of OS so that we can analyze the logs and investigate further?

Thanks for your time and cooperation.

Regards,

Anand Sri.

[iQ35CBA]

Any fix for this issue yet?

[S. S]

Hi @iQ35CBA,

No updates yet. 

The tam is working on the issue at priority, and a fix should be live soon.

Your kind understanding and patience is highly appreciated.

Regards,
Souvik.

[Imaginative_intuition9807]

Has this been fixed?