Windows Application Error Referenced Memory could not be written

[adminu31318584]

Hello,

I am having an issue with Adobe Acrobat Standard license when opening all PDF's. When I open the PDF's, I get the error in the attached image. I have tried uninstalling and reinstalling Adobe twice, updating Windows, rolling back the version of Adobe to DC June 2024 (24.002.20857) from DC Jul 2024 (24.002.20933), SFC, DISM, checked compatibility settings on .exe of the app, turned off protection mode in Adobe. Nothing seems to pop up in event viewer or Process monitor. Mind you, clicking OK on this pop-up does not close the application and does allow the PDF to be edited normally. Any help would be much appreciated.

The error if you can't see the picture is:

Windows - Application Error

The instruction at 0x0000000071C80670 referenced memory at 0x0000000071C80670. The memory could not be written. Click on OK to terminate the program.

[adminu31318584 · Accepted solution]

This issue got fixed over a remote session with an Adobe support Tech. The fix was uninstalling Adobe Acrobat, deleting all folders/directories named "Adobe" on Local drive (Program Files, PF x86, Common Files, etc...), then finally using the "Adobe Cleanup Tool" (this step isn't too important if you deleted everything). After that, you should be able to reinstall it and the pop-up will no longer appear. 

[khuynh@telligen]

We're currently having the same issue on a 1 of our laptops. 

Tried uninstalling/reinstalling and then uninstalling, run Adobe Cleaner tool and reinstalling. Both method came back with the above error. 

[tina_ihire]

We had this issue back in August 2024, and update 2024.003.20112 in September resolved the issue.  The issue has returned again just a few days ago.  We are on version 2024.005.20320

Do you have an ETA when the next release will contain this fix?  

[ant-au]

Replying becuase we've started to get users with this same error. Hopefully a fix comes about soon.

[software_7047]

Our users are now have the same issue as well, please udpate and fix.

[thomasp_2025]

I've got two uses who have the same error code coming up.  I tried a Windows reset on the one user and this is what they are still getting a few days later. Version 24.005.20399 64 bit 

 Any assitance would be helpful. I seen a few different solutions some seem to work and some don't. Just looking to see if there are any additional temporary work arounds of if there are other solutions out there or even an update from Adobe to correct this.

[jonathan_3239]

We're still seeing this across our organization as well. It's interesting to say the least that this problem has existed at least since July 2024 and still isn't fixed.

[Manuel257118162tuy]

Getting the same error it is March 2025, no fix from ADOBE? 

[michael_3964]

I also have multiple users getting this error when opening Adobe.  They are able to click ok and still use the application however.

[matto47661321]

I just ran into this issue with a user using the 25.x.x version on a new Windows 11 laptop.  I tried the Compatibility Troubleshooter and it errored out.  Just for fun I set it to Windows 8 compatibility and the error is gone. 

[jeremy_7437]

Where did you find this option?

[adming77113329]

Find adobe application > right click > properties > compatibility tab > compatibility mode > select checkbox and make sure Windows 8 is selected. 

[DeliberateContrarian44]

Hey guys,

I'm a helpdesk technician and a bunch of my users just started experiencing this. I was able to resolve the issue by disabling new acrobat.

[jeremy_7437]

How did you do that? Any details would be very helpful

[CB2024]

[Angela31936564karw]

This trick did not work, but thanks for sharing. And so it continues...

We only seem to have the issue when opening Adobe pdf from emails.