Windows Application Error - The Memory could not be READ

[brilliant_personality1907]

Opening an attached pdf from the new outlook app with Adobe Acrobat Pro installed locally, throws a windows application error saying the memory could not be read. When opening a pdf file from file explorer there is no problem or error. Not sure if this is an Adobe Acrobate Pro issue or New Outlook app issue? I can just click ok and prompt goes away. PDF opens fine as it should, it just always will pop up with this error message everytime I open a pdf attachment on a mail, which I then have to actively click ok.

I had this problem on my old computer for a long time, tried everything. Couldn't find a resolution. Just got a brand new laptop, with new installs of Windows 11, New Outlook and Adobe Acrobat Pro. Everyting is up to date. I am now haunted by the same issue. This is not good for my OCD 🙂

Also, I have run virus scans to make sure it isn't a virus causing this issue. Used Copilot for assistance, still no luck. If anyone out there has solved this. Would love to hear from you.

[Amal.]

Hi there 

Hope you are doing well and thanks for reaching out and we are sorry for the trouble you are experiencing. 

This is a known issue to our engineering team, and they are actively working on a fix. We will keep you posted as soon as we get more information to share.

Thanks for your understanding

[determined_dragonfly1428]

Have there been any updates on this?

[IT Rob]

Is there any updates to this issue?

[S. S]

Hi @IT Rob,

No updates yet. 

This is a work in progress. We will update the thread once we hear back from the team.

Your kind understanding and patience is highly appreciated.

Regards,
Souvik.

[brendon_7450]

I have found the workaround is to enable the compatibility mode, but are there no updates yet?

[IT Rob]

It' been months .... Still no updates?

[ITHelper7800]

I have several users having this issue. Has there been a fixed for this?

The users are getting this error when ever they open a PDF from New Outlook.

[NLC_9604]

I am also having this issue.

[0xDECAFBAD]

I'm also having this issue opening PDFs from the New Outlook. I'm dissapointed Adobe is taking this long to fix this issue.

[Rose2475598480tn]

Ditto. Any fixes would be appreciated.