Skip to main content
brilliant_personality1907
Participant
Jul 8, 2025 6:18 AM UTC
Answered

Windows Application Error - The Memory could not be READ

Opening an attached pdf from the new outlook app with Adobe Acrobat Pro installed locally, throws a windows application error saying the memory could not be read. When opening a pdf file from file explorer there is no problem or error. Not sure if this is an Adobe Acrobate Pro issue or New Outlook app issue? I can just click ok and prompt goes away. PDF opens fine as it should, it just always will pop up with this error message everytime I open a pdf attachment on a mail, which I then have to actively click ok.

I had this problem on my old computer for a long time, tried everything. Couldn't find a resolution. Just got a brand new laptop, with new installs of Windows 11, New Outlook and Adobe Acrobat Pro. Everyting is up to date. I am now haunted by the same issue. This is not good for my OCD 🙂

Also, I have run virus scans to make sure it isn't a virus causing this issue. Used Copilot for assistance, still no luck. If anyone out there has solved this. Would love to hear from you.

 




    determined_dragonfly1428Correct answer
    Participant
    Sep 26, 2025 1:28 PM UTC

    Hello,

     

    Hope you are doing well. 

     

    We are live with a new update (25.1.20744) that fixes this issue. Please update the app to the latest version and let us know if the issue is fixed for you.

    To check for updates, go to Menu > Help > Check for Updates.

     

    To know more: https://adobe.ly/4pGVEOq


    Regards,
    Souvik.


    The update resolved the issue for my client.
    I had to go to https://adobe.ly/4pGVEOq and download/install the correct version.
    Check for Updates was not finding the update.

    View reply

    12 replies

    0xDECAFBAD
    Participant
    Sep 10, 2025 4:34 PM UTC

    I'm also having this issue opening PDFs from the New Outlook. I'm dissapointed Adobe is taking this long to fix this issue.

    Translate
      Rose2475598480tn
      Participant
      Sep 11, 2025 6:50 AM UTC

      Ditto. Any fixes would be appreciated. 

       

      Translate
        Souvik Sadhu
        Souvik Sadhu
        Legend
        Sep 25, 2025 7:53 AM UTC

        Hello,

         

        Hope you are doing well. 

         

        We are live with a new update (25.1.20744) that fixes this issue. Please update the app to the latest version and let us know if the issue is fixed for you.

        To check for updates, go to Menu > Help > Check for Updates.

         

        To know more: https://adobe.ly/4pGVEOq


        Regards,
        Souvik.

        Translate
          NLC_9604
          Participant
          Sep 5, 2025 8:26 PM UTC

          I am also having this issue.

          Translate
          ITHelper7800
          Participant
          Sep 3, 2025 8:30 PM UTC

          I have several users having this issue. Has there been a fixed for this?

           

          The users are getting this error when ever they open a PDF from New Outlook.

          Translate
          IT Rob
          Participant
          Sep 3, 2025 6:11 PM UTC

          It' been months .... Still no updates?

          Translate
          IT Rob
          Participant
          Jul 28, 2025 1:35 PM UTC

          Is there any updates to this issue?

          Translate
          Souvik Sadhu
          Souvik Sadhu
          Legend
          Jul 28, 2025 4:36 PM UTC

          Hi @IT Rob,

           

          No updates yet. 

           

          This is a work in progress. We will update the thread once we hear back from the team.

           

          Your kind understanding and patience is highly appreciated.


          Regards,
          Souvik.

          Translate
          brendon_7450
          Participant
          Aug 28, 2025 9:22 PM UTC

          I have found the workaround is to enable the compatibility mode, but are there no updates yet?

           

           

          Translate
          Amal.
          Amal.
          Legend
          Jul 8, 2025 6:53 AM UTC

          Hi there 

           

          Hope you are doing well and thanks for reaching out and we are sorry for the trouble you are experiencing. 

           

          This is a known issue to our engineering team, and they are actively working on a fix. We will keep you posted as soon as we get more information to share.

           

          Thanks for your understanding

          Translate
            determined_dragonfly1428
            Participant
            Aug 28, 2025 12:39 PM UTC

            Have there been any updates on this?

            Translate
              Terms & ConditionsAccessibility statement
              Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices