Skip to main content
reinhart_2883
Participant
Apr 25, 2025 4:07 PM UTC
Question

Windows - Application Error

This only started recently in March 2025, but every time I open a .pdf using Adobe Acrobat I get a repetitive Windows - Application Error message. It says:The instruction at 0x00000000756C8E6D (previously) 0x0000000005DA88E6D (currently) referenced memory at 0x00000000000018. The memory could not be read.

 

I can't find anything current within either the MS or Adobe communities or online about this specific error message.

 

Please help!

    30 replies

    easygoing_world2561
    Participant
    Sep 17, 2025 9:04 PM UTC

    Hi there. Has there been any solution to this problem? I'm encountering the same issues and can't seem to see a solution in the thread. I have tried to troubleshoot Adobe and submit the diagnostics but I am not sure what to do after that. Any help is appreciated. 

    Translate
    AnandSri
    AnandSri
    Legend
    Sep 18, 2025 1:53 PM UTC

    Hello @easygoing_world2561

     

    I hope you are doing well, and thank you for reaching out.

     

    The product team has identified the root cause and is actively working on a fix, which will be available soon with an update. We'll notify here once the fix is available.

    Thanks for your time and cooperation.

     

    Regards,

    Anand Sri.

    Translate
    Friendly_Zest8880
    Participant
    Sep 24, 2025 5:06 PM UTC

    Any update on the fix.

    Thanks,

    Daniel

    Translate
    Precious_enthusiast3774
    Participant
    Aug 25, 2025 6:45 PM UTC

    Also having this same issue.  Very frustrating.

    Translate
      Angie255369402lnd
      Participant
      Sep 2, 2025 3:45 PM UTC

      Yep. Same here. I have reinstalled twice with no change. I'm a Windows 11 user. Everything is up to date. 

       

      Translate
      Souvik Sadhu
      Souvik Sadhu
      Legend
      Sep 3, 2025 6:37 AM UTC

      Hi @Angie255369402lnd,

       

      This is a work in progress, and from what I see in the internal discussions, it should be live very soon. 

       

      I will keep the thread updated once I have the news for the release.


      Regards,
      Souvik.

      Translate
      CIM-ILM6727
      CIM-ILM6727
      Participant
      Aug 21, 2025 6:10 PM UTC

      We are receiving the same error message and have been unable to reach Adobe support.

      Translate
      iamalanmarshall
      Participant
      Apr 28, 2025 6:00 PM UTC

      We are having the same issue at the University of Missouri with multiple users. Completely reminaged the Windows 11 computer and the issue occured again soon after resetting up the user's system. The error pops up when opening pdfs, from multiple sources, when opening them from Outlook desktop client but not from the web client.

       

      Translate
      healthsciences
      Participating Frequently
      Apr 28, 2025 6:16 PM UTC

      I can preview Adobe files from within Outlook Desktop, but if I open the file using Adobe it opens and then the app closes on its own after 5-10 seconds. Only when I open as an admin do I see that error message. As a not-so-great workaround, I've resorted to opening files with Firefox but obviously can't use all the editing features now.

      Translate
      iamalanmarshall
      Participant
      Apr 30, 2025 6:44 PM UTC

      Hello!

       

      Thank you for providing the log ID. Could you please also collect the Crash logs from the machine and share them and the log ID with us?

      Meanwhile, we will investigate the above logs and share an update with you soon. Thank you for your time and cooperation.

       

      Regards,

      Anand Sri.

      [edited response]


      Acrobat isn't actually crashing. The user opens a pdf file from Outlook and then get's the error code below. She clicks ok and then proceeds on (Acrobat continues to work). Do you still need the crash logs?

       

      Translate
      healthsciences
      Participating Frequently
      Apr 28, 2025 9:53 AM UTC

      Have exactly the same issue. Also been painful, for the past month or so... Tried:

      • repairing
      • uninstalling
      • removing everything
      • using acrobat cleaner tool
      • removed registry keys

      Nothing seems to be working.

      When opening the program in normal user mode, it just ends abruptly. When opening the program in admin mode, the application error popup appears: 

       

      Translate
        Souvik Sadhu
        Souvik Sadhu
        Legend
        Apr 25, 2025 5:56 PM UTC

        Hi @reinhart_2883,

         

        Hope you are doing well. Sorry for the trouble with using Acrobat.

         

        When do you see this error message? Is this when opening a PDF file directly or through some third party application?

        Would you mind trying the steps here: right-click the app icon > properties > compatibility tab > check the checkbox saying "Run the app in compatibility mode for" > select Windows 8 > Apply > OK.

         

        Also, please update the app to the latest version (2025.001.20458) for the best experience. 

        To do so, go to Menu > Help > Check for Updates.

         

        If neither of this works, please help us gather logs from your machine: https://adobe.ly/4l1gBRA. Please make sure Procmon is selected. You can upload logs using this tool and share your Unique log ID with us. 

         

        Look forward to hearing from you.


        Regards,
        Souvik.

        Translate
        healthsciences
        Participating Frequently
        Apr 28, 2025 9:54 AM UTC

        This trick with Windows 8 compatibility mode does not work. Please see new comment in the thread.

        Translate
        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices