windows control bar and acrobat menu bar not showing

Hi there,

we have the problem that the Acrobat 9 Standard has display error on a PC. The menu bar with File, Edit, etc is not displayed, also the bar where you can minimize, maximize and close the window is not showing.

I installed the Windows completely new after error occur.

I have deleted the Adobe folder from C:\Program Files, C:\ProgramData, C:\Users\XXXX\Appdata\Roaming, LocalLow and Local and then reinstalled the acrobat.

I also give the user full control on the path c:\program files\adobe, without success.

It is a Windows 7 Professional 64bit computer, which is completely new and was just installed. There are only office 2007 small business and adobe acrobat 9 standard installed. It is the newest version

Here are some screenshots from the error.

After that I installed the Adobe Reader X, but this it didn't have the error.

I tested a repair installation, a completely new windows installation, but the error already there.

I don't know how I can solve this problem.

If you press F9, the windows control bar is showing.

If you press F9 again, the menu bar is showing.

But when you restart the software, you get the same problem.

I hope someone can help us.

The same error we got with the adobe reader. You can read it here: Re: Anzeigefehler beim Adobe Reader 10.1.4 und bei Adobe Reader 11 aktuellste Version

The solution from this thread didn't help at this error.