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Participant
April 10, 2018
Answered

Windows Defender in Windows 10 blocks operation and installation of Adobe Acrobat

  • April 10, 2018
  • 2 replies
  • 25982 views

I have been a heavy user of Adobe Acrobat for many years.  I recently bought and installed Windows 10.  Whenever I attempt to use or reinstall Adobe Acrobat, Windows Defender blocks it.  I have tried several methods to deactivate Windows Defender.  Please Help!

This topic has been closed for replies.
Correct answer sbloom37

Finally, I called Microsoft support.  They took over my computer and solved the problem.  I don't know exactly what they did, but it appears that Windows Defender blocked the installation of any software not coming from Microsoft store because they assumed I didn't have administrative rights.  Since I am the only user, I should have had administrative rights.

2 replies

sbloom37AuthorCorrect answer
Participant
April 12, 2018

Finally, I called Microsoft support.  They took over my computer and solved the problem.  I don't know exactly what they did, but it appears that Windows Defender blocked the installation of any software not coming from Microsoft store because they assumed I didn't have administrative rights.  Since I am the only user, I should have had administrative rights.

Participant
November 15, 2019

I simply clicked on the option in defender to allow the program

kglad
Community Expert
Community Expert
April 10, 2018

right click the installer>click 'run as administrator'.

sbloom37Author
Participant
April 10, 2018

right click the installer>click 'run as administrator'.I tried this solution. It did not work. Windows Defender still blocked the operation.