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Windows Defender in Windows 10 blocks operation and installation of Adobe Acrobat

Community Beginner ,
Apr 10, 2018 Apr 10, 2018

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I have been a heavy user of Adobe Acrobat for many years.  I recently bought and installed Windows 10.  Whenever I attempt to use or reinstall Adobe Acrobat, Windows Defender blocks it.  I have tried several methods to deactivate Windows Defender.  Please Help!

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Install update and subscribe to Acrobat

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1 ACCEPTED SOLUTION
Community Beginner ,
Apr 12, 2018 Apr 12, 2018

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Finally, I called Microsoft support.  They took over my computer and solved the problem.  I don't know exactly what they did, but it appears that Windows Defender blocked the installation of any software not coming from Microsoft store because they assumed I didn't have administrative rights.  Since I am the only user, I should have had administrative rights.

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Community Expert ,
Apr 10, 2018 Apr 10, 2018

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right click the installer>click 'run as administrator'.

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Community Beginner ,
Apr 10, 2018 Apr 10, 2018

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right click the installer>click 'run as administrator'.I tried this solution. It did not work. Windows Defender still blocked the operation.

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Community Expert ,
Apr 11, 2018 Apr 11, 2018

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Community Beginner ,
Apr 12, 2018 Apr 12, 2018

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Finally, I called Microsoft support.  They took over my computer and solved the problem.  I don't know exactly what they did, but it appears that Windows Defender blocked the installation of any software not coming from Microsoft store because they assumed I didn't have administrative rights.  Since I am the only user, I should have had administrative rights.

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New Here ,
Nov 15, 2019 Nov 15, 2019

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I simply clicked on the option in defender to allow the program

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