windows explorer crashes due to cs4

Question

I have a CD license of adobe CS4 installed on windows 11. My file explorer keeps keeps crashing within minuates of opening it. I checked event viewer and get the following error:

Faulting application name: explorer.exe, version: 10.0.22621.3296, time stamp: 0x48d2cb32
Faulting module name: BIB.dll_unloaded, version: 1.2.1.1551, time stamp: 0x4845e497
Exception code: 0xc0000005
Fault offset: 0x000000000000b0a0
Faulting process ID: 0x0x3910
Faulting application start time: 0x0x1DA7C6356A52FCB
Faulting application path: C:\WINDOWS\explorer.exe
Faulting module path: BIB.dll
Report ID: 6538d1e3-fe62-4656-a734-a8b3fdfba3de

BIB.dll_unloaded, version: 1.2.1.1551, is a adobe CS4 module, I have downloaded the latest version of this and put both files in system 32 and sysworm64 and still the issue ramains.

I understand the product is end of life but any potential sulutions will be appreciated.

Tom381414258vza · Accepted Answer

I found a solution on another thread here. Use regedit to delete the following 3 keys. Reboot, and problem solved.

HKEY_CLASSES_ROOT\AllFilesystemObjects\shellex\ContextMenuHandlers\{C95FFEAE-A32E-4122-A5C4-49B5BFB69795}

HKEY_CLASSES_ROOT\Directory\Background\shellex\ContextMenuHandlers\{C95FFEAE-A32E-4122-A5C4-49B5BFB69795}

HKEY_CLASSES_ROOT\Drive\shellex\ContextMenuHandlers\{C95FFEAE-A32E-4122-A5C4-49B5BFB69795}

Tom381414258vza · Answer

I have same issue. File explorer crashes when opened from the pinned desktop icon. However if you launch it from the start menu by searching for explorer, it seems to be fine. I've not noticed any other issues yet.

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