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windows explorer crashes due to cs4

New Here ,
Mar 26, 2024 Mar 26, 2024

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I have a CD license of adobe CS4 installed on windows 11. My file explorer keeps keeps crashing within minuates of opening it. I checked event  viewer and get the following error:

 

Faulting application name: explorer.exe, version: 10.0.22621.3296, time stamp: 0x48d2cb32
Faulting module name: BIB.dll_unloaded, version: 1.2.1.1551, time stamp: 0x4845e497
Exception code: 0xc0000005
Fault offset: 0x000000000000b0a0
Faulting process ID: 0x0x3910
Faulting application start time: 0x0x1DA7C6356A52FCB
Faulting application path: C:\WINDOWS\explorer.exe
Faulting module path: BIB.dll
Report ID: 6538d1e3-fe62-4656-a734-a8b3fdfba3de

 

BIB.dll_unloaded, version: 1.2.1.1551, is a adobe CS4 module, I have downloaded the latest version of this and put both files in system 32 and sysworm64 and still the issue ramains.

 

I understand the product is end of life but any potential sulutions will be appreciated.

 

 

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General troubleshooting

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Community Expert ,
Mar 26, 2024 Mar 26, 2024

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It's not only EOL, but very outdated and not compatible with Windows 11. Problems are to be expected.

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