Hello, every single time I have to do a adobe repair on the program to get the windows preview working again. I know its an adobe issue because after I repair the program it starts to work. Any ideas on this?
What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.1.20169 installed. Go to Help > Check for updates and reboot the computer once.
You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.
I updated per your suggestion. The only issue is that once we update it usually works for about 5 days then breaks again..... Any ideas on that part of it?
Have you tried testing the application in the new user account with full admin rights in Windows or the root account in MAC?
Also, what is the version of the OS you are using? Please check for any missing/pending updates and try updating the OS and reboot the computer and check.
Correct, I have made sure to test it with the test profile appears to be still doing it. Attempted todo windows updates as it automatic and everything appears to be updated correcltly.
In the Adobe Acrobat Diagnostics dialog box, select Advanced logs, and then select the following options: Acrobat process monitor: Gather currently running Acrobat processes using Procmon. Systems apps information: Gather installed Acrobat version information.
How should I attached the one file is a ZXP file. I dont think its secure to put it in the cloud. Then post the link in this website. Is there a more secure way by chance?
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