Windows Preview Still Not working

New Here ,
Jul 12, 2022 Jul 12, 2022

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Hello, every single time I have to do a adobe repair on the program to get the windows preview working again. I know its an adobe issue because after I repair the program it starts to work. Any ideas on this?

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Adobe Employee ,
Jul 12, 2022 Jul 12, 2022

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Hi there

 

Hope you are doing well and sorry to hear that

 

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.1.20169 installed. Go to Help > Check for updates and reboot the computer once.

 

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

 

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

 

Regards

Amal

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New Here ,
Jul 13, 2022 Jul 13, 2022

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Spencer25204283oroo_0-1657719268119.png

 

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Adobe Employee ,
Jul 13, 2022 Jul 13, 2022

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Hi there

 

I see that you have the old version 22.1.20142, please try the steps suggested above and update the application to the new version 22.1.20169.

 

Let us know how it goes.

 

Regards

Amal

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New Here ,
Jul 13, 2022 Jul 13, 2022

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I updated per your suggestion. The only issue is that once we update it usually works for about 5 days then breaks again..... Any ideas on that part of it? 

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Adobe Employee ,
Jul 14, 2022 Jul 14, 2022

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Hi there,

 

Have you tried testing the application in the new user account with full admin rights in Windows or the root account in MAC?

 

Also, what is the version of the OS you are using? Please check for any missing/pending updates and try updating the OS and reboot the computer and check.

 

Regards

Amal

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New Here ,
Jul 14, 2022 Jul 14, 2022

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Correct, I have made sure to test it with the test profile appears to be still doing it. Attempted todo windows updates as it automatic and everything appears to be updated correcltly. 

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Adobe Employee ,
Jul 17, 2022 Jul 17, 2022

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Hi there

 

We are sorry to hear that

 

Please collect the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , procmon logs https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html  and share it via document cloud as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html for further testing.

 

Regards

Amal

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New Here ,
Jul 20, 2022 Jul 20, 2022

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How should I attached the one file is a ZXP file. I dont think its secure to put it in the cloud. Then post the link in this website. Is there a more secure way by chance? 

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Adobe Employee ,
Jul 20, 2022 Jul 20, 2022

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Hi there

 

You may upload the file to any cloud storage and create the link and share the link in a private message.

 

Click on the envelope icon in the top right corner of this page to initiate the private message.

 

Regards

Amal

 

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New Here ,
Jul 27, 2022 Jul 27, 2022

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Waiting for a repsonse. 

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Adobe Employee ,
Jul 27, 2022 Jul 27, 2022

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Hi Spencer

 

Hope you are doing well.

 

This issue is already reported to our engineering team and they are working on it to find a fix.

 

We will share the update as soon as we get any news from them.

 

Regards

Amal

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New Here ,
Aug 01, 2022 Aug 01, 2022

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Hello just following up are we still waiting on the support team? 

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New Here ,
Aug 08, 2022 Aug 08, 2022

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Hello Again, just following up on this. 

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New Here ,
Aug 11, 2022 Aug 11, 2022

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Hello???? Is this being worked on still? 

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