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Yudit1
Yudit1
Participant
November 15, 2016
Answered

Word (2013) docs don't convert Traditional Chinese characters into pdf format since Windows 10 upgrade...

  • November 15, 2016
  • 2 replies
  • 1015 views

Hi there!  Since I upgraded to Windows 10 a few months ago,  parts of my Word documents which are written in Traditional Chinese characters convert into cute little boxes when I use the command 'Convert to pdf' from inside MS Word.  I use Adobe Acrobat Pro IX - should I install a new font pack?  Is it anything to do with Microsoft Edge which also appeared after the upgrade and commandeered all my pdf's?! I'm using Word 2013. If anyone has any idea about this, I'd be oh-so grateful!  Thank you!

This topic has been closed for replies.
Correct answer Tariq Ahmad

Hi Yudit1, 

Acrobat IX or 9 is no longer supported and was never tested with Windows 10.

I would suggest updating Acrobat to the latest version and try.

Let us know if you have further questions.

Regards,
Tariq Dar.

2 replies

fredredowl
fredredowl
Participant
June 23, 2018

Hi, I am running Windows 10 and though I will next double check I have the most current version of Acrobat Reader, I believe I have it.  I am retired on a fixed income, managing a small, but passionate charity (without salary) for very poor families.  I am also a writer for two lifestyle magazines in China.  I am writing a humorous book and I need to insert a PDF file of material I previously wrote for one of these magazines with Chinese characters, formatting, and lots of cover pictures and photos within.  The PDF file is 9.52MB.  I just tried to convert the Chinese / English PDF to a WORD docuement in order to insert it onto a blank page I have left in the book between chapters to accomodate the Chinese PDF.  BUT.....the result is not okay, as the formatting is lost, and the Chinese characters.  Perhaps I need to download the Chinese language pack?  But what about the formatting issue?  Please help me.

Thanks, Fred

T
Test Screen Name
Legend
June 23, 2018

You'll probably need to lay it out again. ExportPDF isn't going to be able to maintain advanced magazine layout. But it might extract the text and pictures for you to make it again. Chinese language pack won't help.

T
Community Manager
Tariq AhmadCommunity ManagerCorrect answer
Community Manager
November 15, 2016

Hi Yudit1, 

Acrobat IX or 9 is no longer supported and was never tested with Windows 10.

I would suggest updating Acrobat to the latest version and try.

Let us know if you have further questions.

Regards,
Tariq Dar.

fredredowl
fredredowl
Participant
July 17, 2018

Thank you. I believe I am running the most current version of Reader. What is the most current number?

Thanks, Fred at Bangkok

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