Participating Frequently

Answered

Word - Acrobat keeps readding to ribbon

Forum|Forum|4 years ago
September 17, 2021
4 replies
5466 views

I keep removing it and it keeps coming back. There's a whole tab for Acrobat. I don't need it taking up real estate on my home tab where styles should be.

Is this pathological behaviour expected? Is there a way to get it stop reading itself?

Using current O365 and Acrobat DC Pro.

Thanks,

Jim 🙂

General troubleshooting

Correct answer mark_7653

Hi there

As you wanted to remove the Adobe Acrobat ribbon but keep the Acrobat tab, please check the steps shown in the screenshot below and see if that works for you:

Regards

Amal

The September 28, 2021 response by the user Amal is incorrectly marked as "Correct," since Amal's response doesn't address the issue this thread raised. The original poster clearly stated (prior to Amal's 9/28/21 response) that they had successfully removed the ribbon icons temporarily only for them to reappear. Amal's response showing how to remove the ribbon icons is thus not useful.

Amal or a moderator should correct the 9/28/21 response and/or remove the "Correct" marking. Adobe charges a hefty price for Acrobat, and part of Adobe's pitch is providing continuous support to subscribers. The least Adobe can do is not prioritize spam and low-value content on threads where users look for help with the software's bugs.

G

Grumpy JimAuthor

Participating Frequently

Acrobat can't even respect the order of tools an end user sets for the toolbar. Obviously, this is an institutional issue. I must have reordered these things a hundred times.

Dave Creamer of IDEAS

Community Expert

This thread is about the Acrobat plugin for Word. It doesn't seem your post is related to that unless I'm wrong.

If it's not, you should start a new thread.

David Creamer: Community Expert (ACI and ACE 1995-2023)

G

Grumpy JimAuthor

Participating Frequently

Hey Dave,

Am aware of what the thread is about, as I created it over four years ago. My point is that, if Adobe can't provide a consistent way to manage their internal toolbars, what hope do they have of doing so in a third party application. At this point I am just glad I don't have to use Acrobat that much any more.

J

jfranche

Participant

We have the same issue, in in enterprise deployment. We don't use the Adobe share or sign functions, so these extra home buttons are confusing/wrong (besides taking up real estate).

I am told disabling the addin completely isn't an option as that breaks some file explorer right click functionality.

This is such an issue we are considering leaving Adobe.

martir68364484

Inspiring

I HAVE DONE THIS MORE THAN 100 TIIMES AND NOTHING STOPS IT FROM COMING BACK. IF IT DID NOT CRASH MY ENTIRE SYSTEM I WOULD NOT MIND. WHEN I GET RID OF SOMETHING I WANT IT GONE AND I WANT IT TO STAY GONE. WHAAT KIND OF BS IS THIS???

S

SPM Adobe

Participant

I’m facing the same issue. I’ve tried many different approaches, but the problem always comes back.
Why do Acrobat buttons replace the Word paragraph styles, even though the Acrobat plug-in already has its own tab? This is incredibly frustrating and feels like a major disregard for users' preferences.

A

Adam_TLH

Participant

The bottom line is Adobe is a trash company snd Acrobat is a trash product.
They don’t care about their customers. Try Nitro PDF instead.

Amal.

Community Manager

Hi Jim

Hope you are doing well and sorry for the trouble. As described you want to remove the Acrobat tab in MS Word?

Are you referring to the Acrobat Ribbon present in MS Word/Office applications in the tool bar at the top? If yes, please try the steps below:
In Word, Go to File > Options > Add-Ins, At the bottom of the Word Options dialogue box, select Manage "COM Add-ins", click Go. In the COM Add-ins screen which pops up, uncheck Acrobat to disable the Add-in. Click OK and reboot the application.

You may also go through the similar Microsoft help page: https://support.microsoft.com/en-us/topic/get-the-adobe-acrobat-tab-to-appear-b83cbba3-7bc1-4c75-b8dc-511e07a283f0
Note: It talks about how to enable the addin, by following the instructions in reverse you can disable it.

Hope this information will help

Regards

Amal

A

Adam_TLH

Participant

This isn't a permanent fix. I have to do this several times every day becasue Acrobat keeps re-installing itself in the ribbon. There are tons of threads about this problem online. Lots of people don't like the way Adobe attacks other software like Word. Surely Adobe is aware of this by now. The question is why won't you stop? Why won't you give your users control over how their software functions? Why did you design something so annoying that actively thwarts the user's intent? Why does Adobe seem to think that it knows how my computer should be setup better than I do?

G

Grumpy JimAuthor

Participating Frequently

Hi there

Hope you are doing well. We are sorry for the inconvenience caused.

Unfortunately, in this case, there isn't much we can do from our end, as the add-ins automatically reappear after the computer reboots. We recommend reaching out to the Microsoft Support team for further assistance and guidance on resolving this issue effectively.

I don't understand why the state if this item being reset in the ribbon after reboot is an MS problem. Clearly this is something the Adobe plugin is doing.

This thread absolutely should not be marked resolved. This problem happens across all devices. Hone and office. This is no a Word or MS problem.

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