Word and PowerPoint Integration on macOS Broken after Applying Update

[Daniel Chirillo]

Yesterday I applied updates to both Acrobat Pro DC and Office on macOS 11.6.2, so I'm not sure whether this regression was caused by Office or Acrobat.

Office was updated to version 16.58 (22011201)
Acrobat was updated to version 2021.011.20039

Now:

1. When I launch PowerPoint, I get an error (image attached):   PowerPoint couldn't load the add-in {home directory}/Library/Group Containers/UBF8T346G9.Office/User Content.localized/Startup.localized/PowerPoint/SaveAsAdobePDF.ppam

Indeed: the SaveAsAdobePDF.ppam file no longer exists.

2. Word no longer contains the Acrobat add-in in the ribbon.

If I open {home directory}/Library/Group Containers/UBF8T346G9.Office/User Content.localized/Startup.localized/Word/linkCreation.dotm and enable macros when prompted, the Acrobat add-in loads into that document, but that's it. It does not load into any other documents.

[Dave Creamer of IDEAS]

In Acrobat, did you run the Repair Installation? 

[Daniel Chirillo]

I uninstalled and installed again (there is no Repair Installation on macOS as far as I know).  This did not resolve the issue.

[Dave Creamer of IDEAS]

You are correct about the Repair Installation. Sorry.

I have the ribbon tab in my Office product. Try repairing your permissions on the Mac HD. 

BTW, to get a full featured "rich" PDF, Acrobat uploads the file to the Adobe servers, generates the PDF, and returns the PDF. If you have any security or privacy concerns, I would not use the online service. You can export locally, but I don't think it is much different than doing a Save As to PDF.

[Daniel Chirillo]

1. "Repair permissions" had been around in macOS in a very long time.  Not sure why you think the issue is permission related.  

2. The Acrobat plug-in offers 2 options:  one that uses online services and one that doesn't.  From Excel:

[CPDF226896291y79]

Hi Daniel,

Hope you are doing well and sorry to hear that.

Looks like an issue with installation of Acrobat. Could you please try re-installing Acrobat?

Thanks & Regards

Sagrika Khandelwal

[Daniel Chirillo]

Tried that.   It did not resolve the issue.

[Liz28162883gu6a]

Was there ever a resolution for this? I made a mistake of deleting and not saving the .ppam, and now I can't unselect it in the .pptx app under add-ins ...

[Robbert33396765nu32]

Let me know if you've figured it out!