Yesterday I applied updates to both Acrobat Pro DC and Office on macOS 11.6.2, so I'm not sure whether this regression was caused by Office or Acrobat.Office was updated to version 16.58 (22011201)Acrobat was updated to version 2021.011.20039 Now:When I launch PowerPoint, I get an error (image attached): PowerPoint couldn't load the add-in {home directory}/Library/Group Containers/UBF8T346G9.Office/User Content.localized/Startup.localized/PowerPoint/SaveAsAdobePDF.ppam Indeed: the SaveAsAdobePDF.ppam file no longer exists. 2. Word no longer contains the Acrobat add-in in the ribbon.If I open {home directory}/Library/Group Containers/UBF8T346G9.Office/User Content.localized/Startup.localized/Word/linkCreation.dotm and enable macros when prompted, the Acrobat add-in loads into that document, but that's it. It does not load into any other documents.

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Question

Word and PowerPoint Integration on macOS Broken after Applying Update

Forum|Forum|4 years ago
January 14, 2022
2 replies
3846 views

Yesterday I applied updates to both Acrobat Pro DC and Office on macOS 11.6.2, so I'm not sure whether this regression was caused by Office or Acrobat.

Office was updated to version 16.58 (22011201)
Acrobat was updated to version 2021.011.20039

Now:

When I launch PowerPoint, I get an error (image attached): PowerPoint couldn't load the add-in {home directory}/Library/Group Containers/UBF8T346G9.Office/User Content.localized/Startup.localized/PowerPoint/SaveAsAdobePDF.ppam

Indeed: the SaveAsAdobePDF.ppam file no longer exists.

2. Word no longer contains the Acrobat add-in in the ribbon.

If I open {home directory}/Library/Group Containers/UBF8T346G9.Office/User Content.localized/Startup.localized/Word/linkCreation.dotm and enable macros when prompted, the Acrobat add-in loads into that document, but that's it. It does not load into any other documents.

General troubleshooting

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C

CPDF226896291y79

New Participant

Hi Daniel,

Hope you are doing well and sorry to hear that.

Looks like an issue with installation of Acrobat. Could you please try re-installing Acrobat?

Thanks & Regards

Sagrika Khandelwal

Daniel ChirilloAuthor

Participating Frequently

Tried that. It did not resolve the issue.

L

Liz28162883gu6a

New Participant

Was there ever a resolution for this? I made a mistake of deleting and not saving the .ppam, and now I can't unselect it in the .pptx app under add-ins ...

Dave Creamer of IDEAS

Community Expert

In Acrobat, did you run the Repair Installation?

David Creamer: Community Expert (ACI and ACE 1995-2023)

Daniel ChirilloAuthor

Participating Frequently

I uninstalled and installed again (there is no Repair Installation on macOS as far as I know). This did not resolve the issue.

Dave Creamer of IDEAS

Community Expert

You are correct about the Repair Installation. Sorry.

I have the ribbon tab in my Office product. Try repairing your permissions on the Mac HD.

BTW, to get a full featured "rich" PDF, Acrobat uploads the file to the Adobe servers, generates the PDF, and returns the PDF. If you have any security or privacy concerns, I would not use the online service. You can export locally, but I don't think it is much different than doing a Save As to PDF.

David Creamer: Community Expert (ACI and ACE 1995-2023)

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