WORKS SANS only shows 'thin'

[Kristopher2384137901vs]

User has WORK SANS installed in windows fonts. When they open a PDF or create a new one and try to add/edit text only WORK SANS 'thin' is available. We have confirmed that WORK SANS full list is embeded within the document and that the 'use local fonts' option is enabled. Any help would be greatly appreciated. Thanks!

[LinSims]

Please let us know which program you are having problems with. Someone will be along to move this post to the appropriate product forum, where you are more likely to get an answer to your question.

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[Kristopher2384137901vs]

Hello,

The user is using Adobe Acrobat Pro DC.

Thank you,

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Kris Mackey
[Moderator: PII removed]