WORKS SANS only shows 'thin'

New Here ,
Mar 31, 2022 Mar 31, 2022

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User has WORK SANS installed in windows fonts. When they open a PDF or create a new one and try to add/edit text only WORK SANS 'thin' is available. We have confirmed that WORK SANS full list is embeded within the document and that the 'use local fonts' option is enabled. Any help would be greatly appreciated. Thanks!

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Adobe Community Professional ,
Apr 01, 2022 Apr 01, 2022

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Please let us know which program you are having problems with. Someone will be along to move this post to the appropriate product forum, where you are more likely to get an answer to your question.

The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs, installation issues, or account issues such as subscription questions or billing problems, or generalized questions about Creative Cloud services.

* Product questions should be posted in the associated product community.
* Installation questions should be posted in the Download & Install community.
* Account issues, including subscription questions or billing problems, should be posted in the Account, Payment, & Plan community.
* Questions about the Creative Cloud desktop app or general questions about apps in the Creative Cloud should be posted to the Creative Cloud Services community.

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New Here ,
Apr 01, 2022 Apr 01, 2022

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Hello,

The user is using Adobe Acrobat Pro DC.

Thank you,

--
Kris Mackey
[Moderator: PII removed]

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