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11

Would Like to Use Different From Email Address on Docs Sent for Signature

Community Beginner ,
Jan 01, 2022 Jan 01, 2022

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When I send a document to a client for a signature, in the body of the email it shows the "From" email address as the address that I used to create my Adobe account.  I don't want my clients seeing that address.  I want them to see an address that I use for my business.  Surely something that basic and obvious is possible, but I've looked everywhere in my account and Adobe Send options and I can't find it.  Can someone tell me how to change the email address that my client sees?

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How to , Security digital signatures and esignatures

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Adobe Employee ,
Jan 03, 2022 Jan 03, 2022

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Hi Michael,

 

Thank you for reaching out.

 

As you wish to change the email address that shows on your Adobe Sign account, you will need to change the email address for your Adobe account. Also, please ensure that the new email address (that you would like to use) is not already registered for an Adobe Sign account. 

 

You may share the new email address with us via Private message and we can check if the email address is free to use or not. To initiate a private message, you may use the envelope icon provided at the top right corner of the community page.

 

To change your Adobe ID, please use the steps as suggested in the following help document: https://helpx.adobe.com/manage-account/using/create-update-adobe-id.html

 

Let us know if you have any questions or need any help.

 

Thanks,

Meenakshi

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Community Beginner ,
Jan 11, 2022 Jan 11, 2022

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So, whatever my Adobe account email address is, is what my clients will see when I send them an agreement to sign.  That's pretty poor on Adobe's part for not letting me to show a different address to clients than what I use for my Adobe account.  However, I was able to affect a work-around by changing my Adobe account email address to one that also works for my clients to see.

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New Here ,
Jul 28, 2022 Jul 28, 2022

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Has anything changed regarding this issue? Can I send e-sign PDFs from a different email address than my Adobe ID? If that is still the case, I will unfortunately need to switch to a different software. Thanks!

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Community Beginner ,
Jul 28, 2022 Jul 28, 2022

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Nope, nothing has changed.  When you send a document out for a signature, there is no choice but for the signee to see your Adobe account email.

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New Here ,
Sep 24, 2022 Sep 24, 2022

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Frankly the fact that is not a feature is pretty {insert whatever words you like here}. Sending from multiple emails is necessary for a small business. Docs from HR, AR,AP would all have different senders, and in this scenario an owner wearing 3 hats would be required to have 3 Adobe licenses?

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New Here ,
Oct 16, 2022 Oct 16, 2022

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quote

Frankly the fact that is not a feature is pretty {insert whatever words you like here}. Sending from multiple emails is necessary for a small business. Docs from HR, AR,AP would all have different senders, and in this scenario an owner wearing 3 hats would be required to have 3 Adobe licenses?


By @Frustrated User 7857984

I'm having the same issue. I have a few different businesses that I do various things for. When I send forms for signature, I want my email to show the company I am sending from. It's frustrating that Adobe does not let you choose from a list of different emails to send from like your Apple IPhone would let you do. When I send an email, I can select which address of mine I want to send it from. Why can't I do that with Adobe sign?! Lame >:|

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New Here ,
Oct 17, 2022 Oct 17, 2022

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I am currently having the same issue and I thought the only work around was to create a free trial account for adobe sign using the email I want to send my doc from, but now the free trial is saying I can only send three emails at a time via the Bulk Send option. It is completely ridiculous. Please say there is some sort of work around on this, I have multiple clients I work for and I need to be able to send docs from different email addresses!

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New Here ,
Jan 26, 2023 Jan 26, 2023

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I don't understand why we pay a lot of money all months and we don't receive a simple service like to add an additional account to use when we are working with Adobe Sign. It's so simple like selecting if we want to use the first account, the second account, the third account. Let's work guys, it's very very bad Adobe listening the customers needs .

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Community Beginner ,
Jan 23, 2023 Jan 23, 2023

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Just replying to add that our firm would also like the ability to manage the contact email address displayed when e-signature requests are sent. We have a 7 person team, 3 member who may send agreements and 1 member who processes signed agreements. All of our team member have their own email and Adobe account but all client correspondence goes to a shared inbox. It would make sense for us to be able to manage the display email address for agreements sent by anyone on our team.

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New Here ,
Mar 24, 2023 Mar 24, 2023

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same issue here. surely this feature can be added....

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New Here ,
Jun 21, 2023 Jun 21, 2023

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I haven't seen any updates.  I'm guessing there is still no reolution to this.

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Community Beginner ,
Jun 21, 2023 Jun 21, 2023

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I have not seen any updates or support responses on this. My solution was to have an additional account strictly for sending agreements. So, all agreements are sent through the web app on the shared account. Our users sign into their specific account on the desktop application for editing and comments.

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New Here ,
Nov 30, 2023 Nov 30, 2023

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This additional account you created ... did you have to pay for it? Or is it possible to create a free account just to use Adobe Acrobat Pro for use on the web app?

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Community Beginner ,
Dec 04, 2023 Dec 04, 2023

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We are paying for an additional Adobe subscription that is assigned to a shared email. I did not find a free option for this solutions. 

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New Here ,
Dec 27, 2023 Dec 27, 2023

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I agree that should be a simple fix but evidently its not

 

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New Here ,
Jan 12, 2024 Jan 12, 2024

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Anything has been change about this? Not making sense that we can't choose the email where we nee to collect diferent forms and sign. 

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New Here ,
Jan 12, 2024 Jan 12, 2024

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Unfortunately no change has been made. I just sent a .pdf for e-siganture yesterday and couldn't find anywhere to change my email address. I hope this is something that Adobe addresses soon ... very frustrating.

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New Here ,
Feb 22, 2024 Feb 22, 2024

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I've found this thread with exactly the same frustration as all the other commenters.  I have 5 companies and pay for my team to have adobe but without being able to authorise other email addresses as the from address it creates confusion and cyber security issues for customers of respective companies as well as fragmented data control.

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New Here ,
Apr 28, 2024 Apr 28, 2024

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I'm new to using Adobe sign and I cannot believe that this is not a setting.   It should be changable by group.  Makes no sense that a large company like Adobe cannot make this a feature.

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Community Expert ,
Apr 28, 2024 Apr 28, 2024

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It makes sense in that sense, that you cannot spoof any e-mail address you want. Electronic signatures is a matter of trust. If you want that all agreements come from yourcompany@yourcompany.com, set the account to that address. 

 

If you have 5 companies, either yo need five accounts and subscriptions or you need to use one account and tell your customers that e-signing is handled from this domain. 

 

You can send a document to X in your company to sign and to y from a different company. It's like the one handling your coffee machine. That does not need to be your employee. That can be a service provider.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Apr 28, 2024 Apr 28, 2024

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Yes, that's how I eventually had to do it, set the account to the other address.   From a practical standpoint, if I am the account holder, then why can't I set an address as the send from and just confirm that email via some Adobe provided method.   It's not spoofing if I am directing this from a verified account using another verified account.

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New Here ,
Apr 30, 2024 Apr 30, 2024

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Came here to say all the same things! Very frustrating to not have the option to change the sender email address and name. 

 

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New Here ,
May 30, 2024 May 30, 2024

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So in your account you can set up a Secondary email, but what's it for if you can't use it for situations like this?

Very frustrating. 

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