Skip to main content
robinbjj
Participant
June 27, 2019
Question

yellow band appearing on 2nd screen in dual screen Intel nuc pc when using acrobat

  • June 27, 2019
  • 2 replies
  • 328 views

i have a nuc7i5bnh with dual screens coming up with yellow band across the top of one screen after working in pdf documents software is full acrobat version 2019.012.20035. user cannot get to windows screen controls after this happens and has to reboot the nuc in order to get rid of the problem.  I have updated all drivers and bios and reinstalled latest adobe software and upgraded to windows 10 ver 1903 but nothing seems to help. any one have any ideas on how to fix this it only seems to happen in pdfs and i have already done a repair reload on the acrobat.

This topic has been closed for replies.

2 replies

Meenakshi Negi
Legend
July 4, 2019

Hi Robinbjj,

Sorry for the delay in response.

Are you still experiencing the issue when you open PDF in Acrobat?

As you have mentioned that there is a yellow bar appears on the screen, could you please share the screenshot of the window when you get the yellow bar?

To share the screenshot, use the steps provided below:

- Click on the insert icon provided in the reply window as shown below:

- An Insert Image window will appear.

- Then click on Insert Image and browse the location where you have saved the screenshot file.

- Select the file and click on Open > Insert Image.

We will be waiting for your response.

Please update the thread if the issue is already resolved.

Regards,

Meenakshi

ls_rbls
Community Expert
Community Expert
June 27, 2019

Hello,

If I understood your post correctly the yellow ribbon appears only when you open your Adobe product and then get stuck , forcing you to reboot?

At a first glance, and assuming that you did in fact reinstalled everything in a correct sequence of steps, it looks like your Acrobat product is more resource intensive now than when you were running it with the prior operating system; it is swallowing a big chunk of video ram or conflicting with other resources.

This may be approached as graphic card driver issue first, but You mentioned that you did an upgrade to windows 10. What was the prior operating system?

And when you say that you performed a Windows10 upgrade was it done on top of the old operating system or installing from scratch from a USB key method?

Meaning that you erased every old partitions, repartition the drive,  format the newly assigned drive partitions, AND THEN install the operating system while your NUC remains hooked up to the internet to receive updates while the installation is in progress...