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jingkung86908493
jingkung86908493
Participant
April 23, 2019
Question

You'll be able to manage your plan shortly

  • April 23, 2019
  • 1 reply
  • 6185 views

How can I cancel my plan? I tried to use a free trial of Acrobat Pro DC. However, when I wanted to cancel my plan, it always shows that "You'll be able to manage your plan shortly".  I don't wish to use Acrobat Pro DC anymore, how can I cancel the membership?

This topic has been closed for replies.

1 reply

AkanchhaS8194121
AkanchhaS8194121
Legend
April 24, 2019

Hey Jingkung,

When I wanted to cancel my plan, it always shows that "You'll be able to manage your plan shortly".  I don't wish to use Acrobat Pro DC anymore, how can I cancel the membership?

That could be because you were trying to cancel the subscription immediately after activating it. It takes some time to settle, and once its done then you can go ahead and manage it from your Adobe account itself. Here are the detailed steps how to cancel the subscription: How to cancel your Adobe Creative Cloud plan or membership

If there is any trouble cancelling the service, then get in touch with our customer care billing team via Chat/Phone following the instructions here: Contact Customer Care

Let us know if any further help required from our side.

Thanks,

Akanchha

84830091
84830091
Participant
July 9, 2019

That seems quite predatory.  What has to "settle"?  You have the information that I'm on a 7 day trial.  This just seems like a way to help make sure the user forgets to cancel.

    D
    David Homer
    Participant
    April 12, 2020

    Yup predatory it is! I'm trapped with Adobe holding my credit card details too with no way to cancel.

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