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stever95926846
stever95926846
Participant
August 14, 2019
Question

19.012.20036 introduced Cannot extract the embedded font 'HNQFLR+StoneSansLT-Identity-H' error

  • August 14, 2019
  • 29 replies
  • 19017 views

We have installed the update to 19.012.20036 and our PDFs now give this error.

Cannot extract the embedded font 'HNQFLR+StoneSansLT-Identity-H'. Some characters may not display or print correctly.

These SDS are generated from a software package, and have been working since 2011.

This is a production stopping issue, does anyone have any ideas?

      This topic has been closed for replies.

      29 replies

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      T
      tm-caroline
      Participant
      August 16, 2019

      We also have the same issue. Rendering our PDFs with the TTF version of the font instead of the OTF version makes the error go away, but that's not really a final solution. We need to be able to use OTF fonts too!

        L
        LiosTech
        Participant
        August 16, 2019

        Same problem with Font Awesone.

        pawełb93813018
        pawełb93813018
        Participant
        August 16, 2019

        Hi,

        I have the same problem with other font:

        Cannot extract the embedded font 'FKRCPY+Secca-Thin-Identity- H'. Some characters may not display or print correctly.

        Adobe Acrobat DC version 19.012.20036.

        AnandSri
        Community Manager
        AnandSriCommunity Manager
        Community Manager
        August 16, 2019

        Hi All,

        Thanks for your time and patience, the issue has been reported to the development team for further investigation and for fix. I will share an update soon.

        Regards,

        Anand Sri.

          anewell7628
          anewell7628
          Participant
          August 15, 2019

          Yeah this is a huge problem at our office after we upgraded to 2019.012.20036. Suddenly we can't read any of our documentation that we've been reading in Adobe reader for years. I imagine our phones are going to start blowing up as soon as our customers upgrade their Adobe versions as well. I will also send sample PDFs in.

          AnandSri
          Community Manager
          AnandSriCommunity Manager
          Community Manager
          August 15, 2019

          Hi All,

          I have reported this to the Engineering team for further investigation. If possible, please share a sample PDF file through which you can reproduce the issue in private message only How Do I Send Private Message

          Upload the sample file in Document Cloud Storage https://documentcloud.adobe.com

          Generate the share link, and share it in private message.

          Thanks,

          Anand Sri.

            R
            Raada77
            Participant
            August 15, 2019

            Having the same issue that started yesterday (08/14/2019).  Noticed that the problem was with Adobe Acrobat DC version 19.012.20036.  Another co-worker's Adobe hadn't updated yet and was still on 19.012.20035 and it DIDN'T have this error. Any of the files generated by this company will show this error no matter if it's brand new or 2+ years old. The same files open just fine in any other PDF software, including web browsers.  I'll send a file to Anand.

              jeremyg80557801
              jeremyg80557801
              Participant
              August 15, 2019

              Same problem here. Thousands of PDFs at my company that we have been using without issue for years now suddenly give the error below. Unacceptable. Adobe says they will not support the issue because Adobe Reader is a free application. Customers and engineers are without recourse for the time being. Please fix this Adobe!

              Error:

              Cannot extract the embedded font 'PIVCSH+AvenirNext LT Pro Regular-Identity-H'. Some characters may not display or print correctly.

              active_Serenity5EAF
              active_Serenity5EAF
              Participant
              August 15, 2019

              It's apparently not only the free Adobe Reader application, that is affected by the issue, since we have the same problem with Adobe Acrobat Pro DC.

              I'd be very curious to have more insights into the issue. Right now I don't really understand if I need to...

              1. request new font files from the font creator (?) or ...
              2. edit the original font files and if so, how (?) or  ...
              3. tell the third-party company, that creates our pdf invoices, to embed the fonts in a different way, and if so, how (?).
              royjn
              royjn
              Participant
              August 15, 2019

              Hi there, we got same issue since the Adobe reader client was upgraded to 19.012.20036 Cannot extract the embedded font 'DVMXLG+ProximaNovaA-Regular-Idneitty-H' error. Any solution to fix it or Adobe will provide patch? Cheers,

                AnandSri
                Community Manager
                AnandSriCommunity Manager
                Community Manager
                August 14, 2019

                Glad to hear that the issue got fixed.

                Feel free to contact us for any further assistance.

                Regards,

                Anand Sri.

                AnandSri
                Community Manager
                AnandSriCommunity Manager
                Community Manager
                August 14, 2019

                Hello Stever,

                We're sorry for the trouble you had, would you mind sharing the complete workflow of generating the PDF files?

                Which application are you using to generate the PDF files?

                Are you getting this error message when you view the PDF file in the freeware Adobe Reader desktop application?

                Are you on a Windows machine or Mac and what is the version?

                Would it be possible to share a sample PDF file with us so that we can test it at our end? Share the PDF file in a private message only How Do I Send  Private Message | Adobe Community

                Thanks,

                Anand Sri.

                [Edited response]

                stever95926846
                stever95926846Author
                Participant
                August 14, 2019

                The PDF is generated with an internal application that is maintained by our overseas office.

                The error is in the free Adobe Reader DC, the issue started with the update from yesterday.

                Windows 10 Pro 64 bit

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